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Technical Support Specialist
2 weeks ago
We're seeking an experienced Help Desk Technician to join our team.
Job Description:Assist clients with technical issues, providing quick and effective solutions. Collaborate with the support ticket queue to ensure client satisfaction and meet Service Level Agreements (SLAs).
Required Skills and Qualifications:- Minimum 4 years experience in information technology/technical support
- Understanding of domains, firewalls, switches, etc.
- Excellent oral and written communication skills
- Interpersonal skills
- Self motivation
- Working knowledge of various technologies:
- Microsoft Office 2010-2016
- Microsoft operating systems (Windows XP – 10)
- Active Directory
- Microsoft 365
- Mobile devices (OS/Android)
- Backup Solutions - StorageCraft, Barracuda, Acronis, Backup Exec
This role offers a dynamic and growth-oriented work environment. If you're passionate about delivering exceptional technical support and have the necessary skills, we encourage you to apply.
