SkyPoint Climb Adventure Guide

2 weeks ago

Gold Coast, Queensland, Australia beBeeAdventure Part time $55,000 - $70,000

SkyPoint Climb Guide

We are seeking a part-time Climb Leader to join our team at the top of the Q1 residential tower. As a Climb Leader, you will be responsible for guiding our guests on an amazing 90-minute adventure up a 298-step staircase located on the outside of the building to the summit.

The role of a Climb Leader is to deliver a high-quality, high-value and highly memorable experience that becomes a highlight for both locals and visitors to the Gold Coast - an aspirational experience that people talk about and recommend to their friends and family.

Duties and Responsibilities:

  • Greet, register and collect payment or tickets from guests;
  • Deliver verbal safety briefings prior to commencement of the climb;
  • Assemble and check all safety equipment prior to departure;
  • Monitor climber activities in order to ensure compliance with SkyPoint Climb safety practices;
  • Presentation of information regarding the Gold Coast and its surrounds including icons, landmarks and history;
  • Photograph climbers at various points throughout the climb, print and sell photos at completion of the climb;
  • Moving between various roles as required based on the demands of the business;
  • Maintain a high level of product and service knowledge in order to explain and sell services, products and facilities to guests;
  • Keep up to date on current reservations, promotions & upcoming events;
  • Generate sales through upselling, ad-ons and engagement to maximise per cap revenue and repeat visitation;
  • Perform point of sale transactions including accurate cash handling and eftpos transactions in accordance with company policies and procedures;
  • Cleaning duties and maintaining venue cleanliness and hygiene standards;
  • Demonstrate an outgoing and friendly personality with exceptional customer service skills;
  • Previous experience in a Climb Leader or similar role is advantageous;
  • Ability to relate to and converse with people with varying interests and cultural backgrounds;
  • Confident public speaker who is well-spoken and enjoys talking in front of small groups of people;
  • Highly developed problem-solving skills and the ability to think on your feet;
  • Comfortable working at heights and working outdoors in differing weather conditions;
  • Safety-conscious with an exceptional eye for detail;
  • Physically fit with the ability to perform physically demanding work;
  • Able to demonstrate a good knowledge of Gold Coast history, attractions landmarks and icons;
  • Flexible with availability across a 7-day roster, including weekends and public holidays.

Benefits:

  • Opt-in to bonus incentive program paid quarterly;
  • Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint;
  • Access to online platform with hundreds of dollars of direct savings each year on everyday purchases;
  • Laundered uniforms and onsite parking;
  • Fun and exciting work environment with the best views on the Gold Coast.

About Us:

We offer a unique opportunity to work in one of Australia's most iconic attractions, providing a thrilling experience for our guests while ensuring their safety and satisfaction. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, we would love to hear from you

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