Climb Team Leader

4 days ago

Gold Coast, Queensland, Australia Dreamworld and SkyPoint Full time
Overview

Join to apply for the Climb Team Leader role at Dreamworld and SkyPoint.

Climb Team Leader – Part Time 20 hours. Join the Team to be part of Australia's highest external building climb experience, located 270 metres in the sky.

Harnessed to a purpose-built safety rail system, our Climb Leaders guide guests on an approximately 90-minute adventure up a 298-step staircase located on the outside of the building to the summit. The role is to lead our passionate team in delivering a high quality, high value and memorable experience for locals and visitors to the Gold Coast.

Responsibilities
  • Greet, register, and process payments and tickets while ensuring a seamless guest experience.
  • Interact with guests during climbs, provide information on Gold Coast landmarks, and capture memorable photos.
  • Lead, coach, and support a team of Climb Leaders, fostering a positive culture.
  • Oversee daily climb operations, ensuring safety and service excellence.
  • Conduct ongoing training and performance reviews.
  • Maintain PPE and climbing equipment per safety regulations, monitor stock levels, and track sales performance.
  • Transition between Climb and Observation Deck Guest Services roles as needed.
  • Assist the Climb Supervisor and Operations Manager in their absence.
  • Support the team in delivering the guest experience to a high standard.
To Be Successful, You Should Have
  • Experience in team leadership (highly advantageous).
  • A solutions-focused mindset and ability to handle high-pressure situations.
  • Commitment to safety, compliance, and company procedures.
  • Ability to relate to people with varying interests and cultural backgrounds.
  • Confident public speaker who is well spoken and enjoys talking to small groups.
  • Empathy and confidence in handling people matters.
  • Comfortable working at heights (our climb reaches 270m).
  • Current First Aid & CPR Certification and Queensland Working at Heights Certification or willingness to obtain prior to commencement.
  • Previous experience in a Climb Leader or similar role is advantageous.
  • Flexibility with availability across a 7-day roster, including weekends and public holidays.
Diversity & Inclusion

Dreamworld, WhiteWater World and SkyPoint are committed to creating an inclusive and accessible environment where everyone feels valued and respected. We celebrate the cultural and personal differences of our team, representative of the diverse community we operate in. The selection process may include one-way video interviews, face-to-face or group interviews, health assessment, reference checks, criminal history checks, and verification of working rights. We are committed to an inclusive recruitment experience and will provide accommodations as needed.

Notes

If you have a passion for adventure, leadership, and supporting your team, we'd love to hear from you. Take your career to new heights and apply online now.

Job: Customer / Guest Services

Primary Location: AU-QLD-Surfers Paradise

Schedule: Part-time

Unposting Date: Ongoing


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