Customer Service Representative

2 weeks ago

Wagga Wagga, Australia Australia Post Full time

Transforming the delivery experience, Australia Post is pushing boundaries to make a difference in the community. As our Retail Customer Service Officer, you'll play a pivotal role in connecting Australians with essential services and fostering resilience in local communities.

About the Opportunity

In this rewarding position, you'll be part of a diverse team dedicated to delivering exceptional customer experiences. Every day, millions of customers rely on our retail teams to provide personalized support, making every interaction a positive one. Our commitment to ongoing training and career development ensures you'll have opportunities to grow and excel in your role.

  • 12 weeks of comprehensive paid training, Monday to Friday, 25 hours per week, various shifts
  • Casual Relief role covering Wagga Wagga & Wagga South
  • Casual on-call as required after training, no rostered hours – Monday to Friday, rotating shifts between 8:45am to 5:06pm

You'll be responsible for:

  • Delivering exceptional customer service and sales transactions
  • Managing high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS)
  • Conducting and processing identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Supporting administrative duties such as stocktaking and record maintenance

As a valued member of our team, you'll enjoy:

  • A competitive Adult Pay Rate of $33.66, increasing to $35.98 after three months' training + 12% Superannuation
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A supportive and inclusive work environment that values diversity and promotes growth
About You

We're looking for individuals who are passionate about delivering exceptional customer experiences and making a positive impact in the community. To succeed in this role, you'll need:

  • Experience in customer service and/or cash handling
  • Physical fitness to lift up to 16kgs of mail regularly and stand for shifts

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