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Hotel Guest Experience Ambassador

1 month ago

Perth, Western Australia Aimbridge Hospitality Full time

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as smaller independent hotels.

As an ambassador of exceptional guest experiences, you will be part of a team that offers a suite of benefits to support your wellbeing.

  • Hotel discounts portfolio-wide: Enjoy staff rates and up to 50% discount on food & beverage and spa services.
  • Wagestream: Access up to 40% of your pay as it's earned, and set automatic savings to support your financial stability.
  • Employee assistance programme: Have 24/7 access to support when you need it.
  • Career and lifestyle breaks: Take time off for key life events.
  • Volunteer days: Support a charity of your choice up to two days per year.

Your day-to-day responsibilities will include ensuring a smooth check-in/check-out process for guests, maintaining open communication with the Front Office Manager, and promoting hotel services and facilities to maximize room occupancy.

Located at the Mercure Hotel Perth, you will join a team of passionate individuals who prioritize work-life balance and strive to deliver exceptional guest experiences.

To succeed in this role, you must be passionate about delivering outstanding guest experiences and committed to living our brand standards.

We value personality and flair for hospitality, so if you're a people person with a genuine passion for making a difference, we want to hear from you.