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Sales Account Manager

2 months ago

Mulgrave, Victoria, Australia Synchronise Resourcing Full time
About the Role

Synchronise Resourcing is seeking a highly motivated and experienced Sales Account Manager to join our dynamic team. As a key member of our sales team, you will be responsible for managing a portfolio of blue-chip accounts and SME clients, developing and maintaining strong client relationships, identifying new business opportunities, and driving sales growth.

Key Responsibilities
  • Client Relationship Management
    • Develop and maintain strong relationships with key clients and stakeholders
    • Act as the primary point of contact for assigned accounts, addressing their needs and ensuring customer satisfaction
    • Conduct meetings and reviews with clients to understand their requirements and provide tailored solutions
  • Product and Market Knowledge
    • Stay updated on industry trends, packaging innovations, and competitive landscape
    • Provide clients with expert advice on packaging solutions that align with their needs and objectives
    • Collaborate with internal teams to develop and present customized packaging solutions
  • Order Management and Coordination
    • Oversee the complete order process from initial inquiry to delivery, ensuring accuracy and timely fulfillment
    • Work closely with production, technical, and logistics teams to meet clients' agreed lead times
    • Resolve any issues or discrepancies related to orders and shipments promptly
    • Accurately manage all administration duties in line with management expectations and company policies
  • Reporting and Analysis
    • Track sales performance and generate reports (where required) on key metrics and account activities
    • Provide regular updates and insights to senior management regarding account status
  • Customer Service
    • Address client concerns and issues with a solutions-oriented approach
    • Ensure a high level of customer satisfaction and seek feedback to improve service delivery
    • Foster long-term relationships through exceptional service and support
    Requirements
    • Proven experience in sales, preferably within the packaging industry or a related sector
    • Strong understanding of packaging products and print processes
    • Excellent communication, negotiation, and presentation skills
    • Ability to build and maintain client relationships effectively
    • Strong analytical and problem-solving abilities
    • Microsoft Office Suite, Excel, and Word
    • Travel to client sites as required (within Melbourne metro area)