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Technical Support Specialist
3 weeks ago
We are seeking a seasoned Support Engineer to join our team. As a key member of our technical staff, you will be responsible for providing remote and onsite support to customers nationwide.
Responsibilities- Provide top-notch support to customers across various platforms, including Microsoft Azure, Active Directory (AD), and Exchange environments
- Collaborate with solutions experts to maintain best practice environments and address complex technical challenges
- Participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scope
- Document and log all actions and solutions in our systems for accountability and future reference, and mentor juniors in key skills
- Deep knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred)
- Excellent spoken and written communication skills in English
- Strong understanding of Windows Server, desktop and Azure AD/GPO/DNS/DHCP
- Experience working with Hyper-V and other virtualization solutions
- Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)
- Excellent problem-solving skills
- A competitive salary package
- Opportunities for professional development with our mentoring program
- A flexible work environment that supports work-life balance
- A range of benefits, including paid study days and access to training sessions
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and Consulting
