Exceptional Customer Service Professional

We are seeking a Customer Service Officer to join our team. In this role, you will provide exceptional customer service to our clients over the phone, email and in person.

This is an exciting opportunity for someone looking to build on their existing customer service experience and skills.

As a Customer Service Officer, you will be responsible for:

• Providing outstanding customer service and support to clients.
• Troubleshooting customer sales queries and resolving issues.
• Upselling and providing quotes to customers.
• Sales data entry, general invoicing, administration and purchasing.

You will thrive in a fast-paced environment where no two days are the same. You will have the opportunity to learn and grow with our business and contribute to our success.

To be successful in this role, you will require:

• Excellent customer service skills and the ability to work with diverse client groups.
• Strong communication and interpersonal skills.
• A positive attitude and a willingness to learn and develop your skills.
• Ability to multitask and manage competing priorities.

You will also require:

• Experience in a similar customer service role.
• High school diploma or equivalent.

As a valued member of our team, you will receive:

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months.
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Accessible learning available to everyone: We provide every employee with self-directed learning opportunities, supported by a variety of resources to help enhance the impact of their learning.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

Our company has been trusted for more than 100 years. With a proud history of innovation, we provide a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

We are a brand of InfraBuild, Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Our company provides a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at our company to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and we will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.