Front-of-House Customer Service Representative

2 weeks ago

Clare and Gilbert Valleys, Australia beBeeHospitality Full time $40,000 - $60,000

Customer Service Specialist

We are seeking an experienced Customer Service Specialist to join our team in a front-of-house role. As a key member of our service staff, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable experience.

  • Provide outstanding customer service, responding promptly and professionally to guests' needs and concerns.
  • Work collaboratively with colleagues to maintain a clean and welcoming environment, ensuring that all areas of the bar and restaurant meet high standards of presentation and cleanliness.
  • Operate point-of-sale systems efficiently, handling cash and credit transactions accurately and securely.
  • Maintain a thorough knowledge of food and beverage offerings, including menus, pricing, and promotions.
  • Liaise with kitchen staff and other areas of operations to ensure seamless service delivery.
  • Participate in training and development programs to enhance skills and knowledge, staying up-to-date with industry developments and best practices.
  • Contribute to achieving sales targets by upselling and promoting additional products and services.

Requirements

  • Flawless customer service skills, with a consistently positive attitude and ability to work well under pressure.
  • Reliable, flexible, and excellent communication skills, with proficiency in English language.
  • Eager to learn, grow, and develop, with a willingness to take on new challenges and responsibilities.
  • Basic Gaming Certificate (preferable), Bartending experience (preferable), and Responsible Service of Alcohol certification (essential).
  • Availability for night shifts and weekends, with a commitment to working varied hours as required.

Benefits

  • A fun, respectful, and professional work environment, where every team member feels valued and supported.
  • Opportunities for career development, continuous learning, and upskilling, with access to training programs and mentorship.
  • A secure and stable work environment, with a commitment to employee welfare and well-being.

How to Apply

If you have the skills, qualifications, and personality we're looking for, please submit your application, including your resume and any relevant certifications or references.

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