Operational Excellence Lead
1 week ago
This role plays a pivotal part in delivering exceptional customer experiences and optimizing operational efficiency. The position involves spearheading impactful initiatives, analyzing business data, and refining processes to drive meaningful change.
About the PositionA senior advisor will join our team for a 12-month period, working closely with our high-performing customer operations team to deliver critical projects and enhance customer satisfaction.
Main Responsibilities- Drive business improvement initiatives to elevate customer experience and reduce costs
- Analyze business data to inform strategic decisions and drive growth
- Review and refine business processes to ensure compliance and alignment with corporate standards
- Proven project management expertise and passion for driving business improvements
- Demonstrated ability to analyze complex business data and identify areas for improvement
- Excellent communication, negotiation, and stakeholder engagement skills
- Results-driven mindset with ability to adapt quickly in fast-paced environments
- Confidence in presenting insights to diverse audiences
- Advanced Excel skills including data analysis and visualization
- Experience in business improvement or continuous improvement initiatives
- Proven track record in project and change management
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