Splunk ITSI Specialist
7 days ago
Position Overview
We are seeking a qualified individual with a strong background in Splunk IT Service Intelligence (ITSI) to join our team at Softtest Pays Pty Ltd. This role is essential for enhancing our monitoring capabilities and ensuring optimal performance across our services.
Key Responsibilities
1. Engage in relevant project activities involving Splunk ITSI, including:
- Onboarding new services into Splunk ITSI, encompassing service decomposition and rigorous testing.
- Contributing to ITSI documentation and developing knowledge-based articles.
- Creating and maintaining comprehensive Splunk ITSI dashboard solutions.
2. Demonstrate the ability to work effectively under pressure while maintaining meticulous attention to detail. This includes:
- Organizing priorities and adhering to deadlines.
- Building and nurturing relationships with service partners, key business stakeholders, and technical teams.
3. Provide ongoing operational support for Splunk ITSI, focusing on:
- User configuration and continuous improvement initiatives.
- Development and upkeep of Splunk ITSI dashboarding solutions.
- Managing adds, moves, and changes for existing Splunk ITSI services.
4. Exhibit a proactive approach and the ability to function effectively within a large, geographically dispersed enterprise ICT environment.
Desirable Qualifications
1. Experience in developing and maintaining Splunk ITSI for an Enterprise Operations Centre or similar environments such as NOC or SOC.
2. Familiarity with integrating Splunk ITSI with ServiceNow for enhanced operational efficiency.
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