Splunk Technical Account Manager

7 hours ago

Canberra, ACT, Australia Splunk Inc Full time
About the Role

We are seeking a highly skilled and experienced Technical Account Manager to join our team at Splunk Inc. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our unified security and observability platform.

Key Responsibilities
  • Provide high-quality guidance and mentorship to customers on Enterprise-level architecture, configuration, optimization, and data governance in sophisticated Splunk Enterprise and Splunk Cloud environments.
  • Strategically execute adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
  • Design and prioritize solutions to address issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
  • Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
  • Assist customers with capacity and upgrade planning, key events, and major project readiness.
  • Serve as a dedicated point of contact for customer needs, including adoption, enablement, optimization, customer success, and technical escalations.
  • Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
  • Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services, and other engaged collaborators.
Requirements
  • Ability to act as the trusted advisor and product specialist for assigned customers.
  • Able to lead strategic accounts that demand a high level of resolution.
  • Willingness to stop, collaborate, and listen to technical and non-technical consumers from IT administrators to executive-level partners.
  • Superior written and oral communication skills are a must.
  • Listen objectively to others' opinions and ideas using active listening skills.
  • Strong customer-facing skills that instil confidence and provide guidance towards resolution with high customer satisfaction.
  • Highly developed operational skills for troubleshooting, problem-solving, and resolution.
  • Strong time management skills with the ability to balance contending priorities with customer demands.
Technical Requirements
  • Demonstrated ability in technical consulting or big-data analytics.
  • Demonstrable understanding of common enterprise applications.
  • In-depth understanding or recent experience with scripting languages (bash), application development (java, python,.NET), databases, and analytical tools.
  • Relevant software industry-proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
Splunk Platform Experience
  • 5+ years' experience administering and using Splunk.
  • 3+ years Splunk implementation and build experience.
  • 2+ years' Splunk Cloud experience.
  • Cloud Fundamentals Consultant Accreditation (preferred).
  • Proven experience with Cloud Migration projects.
  • 3+ years of Splunk architecture experience.
  • Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments.
  • Thorough understanding of Splunk Deployment Methodology & Implementation.
  • Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
  • Strong SPL skills and experience are a must.
  • Familiarity with all Splunk-related products (preferred).
Additional Requirements
  • Must be an Australian citizen with a Baseline Clearance.
What We Offer

We offer a comprehensive, competitive benefits package, including healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more. Learn more about our benefits and wellbeing offering at https://www.splunk.com/en_us/careers/benefits.html.

Australia

Base Pay: AUD 178,300.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills, and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

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