Client Services Coordinator

1 week ago

Ashfield, Australia The Rev. Bill Crews Foundation Full time

**DESCRIPTION**

**WHO ARE WE?**

**The Rev. Bill Crews Foundation is one of Sydney's largest frontline charities and has been operating for almost 40 years.**

**Our mission is to provide assistance to address the cause and effect of homelessness and poverty, faced by marginalised individuals. We succeed in achieving this through a combination of caring services like food provision, medical and social welfare, and education.**

Our Social Health and Wellbeing (SHW) team are the first point of contact for people facing multiple complex challenges in their lives. They offer a range of support from crisis support, case management, essential needs assistance including bills assistance, medical, dental and complimentary medical services.

**ROLE**:
**Client Services Coordinator **is responsible for maintaining day to day oversight of the case work team and AOD-based programs. The position focuses on the provision and review of case support plans and strategies, building local networks and partners and acting as a key liaison for on-site partners and related services.

You will work closely with the Head of Programs to ensure due diligence, policies/procedures and processes that align with our dual accreditations. In addition, the coordinator will mentor client services staff and ensure adequate capacity building and peer supports are in place.

**RESPONSIBILITIES**
- Lead and support the Client Services team through day-to-day guidance, team building, task delegation and supervision.
- Coordinate AOD Program management, including reporting, acquittals, brokerage and KPI tracking.
- Collaborate with the Practice Coordinator and Community Engagement Coordinator to ensure seamless support for service users across all BCF programs.
- Maintain partnerships with AOD, mental health, and community service providers to ensure continuity of care for clients.
- Oversee and audit case management records and reporting to ensure accuracy and compliance.
- Conduct regular check-ins, performance reviews, and support individual development within the team.
- Facilitate team meetings, peer support sessions, and operational updates.
- Support WHS requirements, participate in training, and undertake additional tasks as needed.

**To be considered for this position, you will have**:

- Demonstrated experience in a leadership position with advanced skills in leadership, problem-solving and decision-making.
- Demonstrated high level of knowledge and understanding of the AOD treatment sector, the mental health sector and community support services.
- Working knowledge and experience maintaining client information and case notes on a relevant client information management system i.e. Penelope, Salesforce etc.
- Strong advocacy and referral capabilities.
- Experience working with adults with challenging behaviour and mental health conditions.

**Why are we an employer of choice? We offer**:

- Professional Development Opportunities
- EAP (Employee Assistance Program)
- NFP Salary Packaging Benefit ($15,900 Tax Free Benefit)
- 6 Mental Health Days (coming soon)
- Health and Wellbeing Program (WHEREFIT)
- Close to Public Transport / or Free Off Street Parking

**ROLE TYPE**:
On-site - Contract - Full-time - Mid-Level

**PAY RATE**:
49 AUD - 49.28 AUD (Hour)

**COMPANY OVERVIEW**

The Rev. Bill Crews Foundation provides direct assistance to address the cause and effect of homelessness, poverty and disadvantage. We succeed in achieving this through caring services including food provision, social welfare and education support.

**TO APPLY

  • Client Services Liaison

    4 weeks ago

    Ashfield, Australia Pure | Health Full time

    An exciting opportunity awaits a Client Services Liaison with strong work ethic to join our established Health Practice in Ashfield, Sydney as a part of our Award Winning Client Services Team. **Why join our team**: - An opportunity to work with a DYNAMIC multidisciplinary team - An opportunity to contribute ideas to develop the practice (we value your...

  • Senior Disability Support Coordinator

    2 hours ago

    Ashfield, Australia Sunnyfield Disbility Services Full time

    About UsSunnyfield Disability Services is an organisation that enriches the lives of people with disability by providing choice and control. Our mission is to empower individuals to live independently, be actively involved in their local community, and engaged in meaningful opportunities.About the RoleWe are seeking a skilled Senior Disability Support...

  • Additional Services Coordinator

    5 months ago

    Ashfield, Australia Levande Full time

    What’s in it for you? An enriching career, part of the Levande community where you will feel empowered to have an impact. We support people to grow, learn and develop their skills to reach their potential, recognising and celebrating successes along the way. We offer a diverse and inclusive environment and want our people to feel strongly connected to...

  • Corporate Front Desk Coordinator

    2 weeks ago

    Ashfield, Australia Norwest Recruitment Full time

    Job SummaryWe are seeking a highly skilled Corporate Receptionist to join our dynamic team at Norwest Recruitment. As the first point of contact for our clients and visitors, you will be responsible for managing front desk operations, coordinating meetings, and ensuring a welcoming professional atmosphere.Key ResponsibilitiesManage front desk operations,...

  • Team Leader

    5 days ago

    Ashfield, Australia Sunnyfield Disbility Services Full time

    About Sunnyfield Disability ServicesSunnyfield Disability Services is passionate about empowering people with disabilities to live a life of choice, opportunity, and independence. We are seeking a dynamic Team Leader to join our vibrant team at Ashfield. The RoleAs a Team Leader, you will be entrusted to drive real impact with your inspiring hands-on...

  • Support Worker

    1 week ago

    Ashfield, Australia Sunnyfield Disbility Services Full time

    About Sunnyfield Disability ServicesSunnyfield Disability Services is an organisation dedicated to enriching the lives of people with disability by creating choice and control. Our mission is to empower individuals to live a life of their choosing, and we're seeking a passionate Support Worker to join our team.About the RoleAs a Support Worker, you will play...

  • Dynamic Disability Services Team Lead

    2 days ago

    Ashfield, Australia Sunnyfield Disbility Services Full time

    We are seeking an exceptional Team Leader to join our vibrant STA team at Sunnyfield, a dynamic and innovative organisation dedicated to empowering people with disability.As a Team Leader, you will play a crucial role in driving excellence in service delivery, developing staff to achieve their personal best, and ensuring client-centred support. Reporting to...

  • Food Services Team Leader

    3 months ago

    Ashfield, Australia The Rev. Bill Crews Foundation Full time

    **OPPORTUNITY** The Food Services Team Leader is responsible for overseeing and coordinating the daily operations of the Restaurant, Food Van, Warehouse and Café services by supporting the Restaurant Coordinator, Food Van Coordinator, Warehouse Coordinator and Café Coordinator, creating a collaborative and effective working environment. The role ensures...

  • Corporate Front Desk Coordinator

    3 weeks ago

    Ashfield, Australia Norwest Recruitment Full time

    Job SummaryCorporate ReceptionistWe are seeking a highly skilled and professional Corporate Receptionist to join our dynamic team at Norwest Recruitment. As the first point of contact for our clients and visitors, you will be responsible for managing front desk operations, coordinating meetings, and ensuring a welcoming and professional atmosphere.Key...

  • Care Services Coach

    1 day ago

    Ashfield, Australia Uniting Full time

    About YouWe are seeking a motivated and experienced Care Services Coach to join our team at Uniting Quong Tart, our Chinese speaking facility. As a key member of our care team, you will work closely with care staff to deliver high-quality care to our clients.About the RoleCommunicate effectively with clients with varied needs and backgroundsAssist residents...

  • Customer Service Administrator

    5 months ago

    Ashfield, Australia 3Bridges Community Full time

    3Bridges Benefits - Salary packaging & novated leasing - Workforce wellbeing support provider - Career development & progression support - Employee referral and milestone reward programs - Complimentary annual flu vaccinations - Discounted OSHC services and gym memberships **About 3Bridges** We strive to give back - together. 3Bridges is a Registered...

  • Front Desk Operations Coordinator

    1 day ago

    Ashfield, Australia Norwest Recruitment Full time

    About the RoleThis Corporate Receptionist opportunity has arisen at a leading organisation in the Inner West. The position is temporary, covering maternity leave, and is based onsite, Monday to Friday.Key ResponsibilitiesManage front desk operations with a high level of professionalism.Coordinate meetings and events with excellent attention to detail.Provide...

  • Disability Services Manager

    2 weeks ago

    Ashfield, Australia TLC NURSING AGENCY PTY LTD Full time

    TLC NURSING AGENCY PTY LTD is seeking a skilled professional to fill the role of Disability Services Manager. This position involves implementing and managing client management systems and processes that prioritize client choice and control, while ensuring compliance with risk management principles.Main Responsibilities:Develop and implement procedures,...

  • Care Manager

    3 weeks ago

    Ashfield, Australia TLC NURSING AGENCY PTY LTD Full time

    TLC NURSING AGENCY PTY LTD is seeking a skilled Welfare Centre Manager in Disability Services who fits within the below profile.The key responsibilities of this position include:Key Responsibilities:Implement and manage client management systems and processes that place the client at the center of service delivery, exercising maximum choice and control,...

  • Social Club Coordinator

    3 months ago

    Ashfield, Australia Baptistcare WA Full time

    **Social Club Coordinator - Ashfield**: - Ashfield, NSW, Australia, 2131- Permanent Full-TimeAdd To Favourites Favourite **Social Club Coordinator** - Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card - Ongoing training and development - Make a genuine difference in the lives of others We all...

  • Care Manager

    3 weeks ago

    Ashfield, Australia TLC NURSING AGENCY PTY LTD Full time

    Job Title: Care Manager - Disability ServicesTLC NURSING AGENCY PTY LTD is seeking a skilled Care Manager to join our team in Disability Services. The successful candidate will be responsible for implementing and managing client management systems and processes that prioritize client choice and control.Main Responsibilities:Develop and implement procedures,...

  • Talent Acquisition Coordinator

    5 months ago

    Ashfield, Australia 3Bridges Community Full time

    Join us on our journey to create a genuine impact for the community and beyond. **3Bridges Benefits** - Salary packaging & novated leasing - Workforce wellbeing support provider - Career development & progression support - Employee referral and milestone reward programs - Complimentary annual flu vaccinations - Discounted OSHC services and gym...

  • Social Club Coordinator

    3 months ago

    Ashfield, Australia BaptistCare Full time

    **Social Club Coordinator** - Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card - Ongoing training and development - Make a genuine difference in the lives of others We all want to be part of something bigger than ourselves. With BaptistCare, you can be part of an organisation that truly makes a...

  • Marketing and Events Coordinator

    5 months ago

    Ashfield, Australia Exodus Foundation Full time

    **The Rev. Bill Crews Foundation is one of Sydney's largest frontline charities and has been operating for 38 years. **Our mission is to provide assistance to address the cause and effect of homelessness and poverty faced by marginalised individuals. We succeed in achieving this through a combination of caring services like food provision, social welfare and...

  • Marketing and Events Coordinator

    5 months ago

    Ashfield, Australia Exodus Foundation Full time

    **The Rev. Bill Crews Foundation is one of Sydney's largest frontline charities and has been operating for 38 years. **Our mission is to provide assistance to address the cause and effect of homelessness and poverty faced by marginalised individuals. We succeed in achieving this through a combination of caring services like food provision, social welfare and...