Insurance Portfolio Remediation Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeClaims Full time $119,124 - $137,540

AustralianSuper is a caring employer that supports the diverse needs of its colleagues. We understand that work and life are intertwined, which is why we have policies that enable everyone to thrive and be flexible.

**Job Summary:**

This 6-month contract is a key support role in the Insurance Claims team. Your primary responsibility will be to lead the remediation of a death claims portfolio. You will also represent the Insurance Claims team as a key contact for internal and external stakeholders on these remediation matters.

**Key Responsibilities:**

  • Lead a team to remediate a death claims portfolio.
  • Support the team in responding to internal and external insurance claim queries and complaints to ensure efficient processing.
  • Assist with case management of a death claims portfolio to payment and closure.
  • Provide reporting and updates on the remediation and present to management when required.
  • Represent the Insurance Claims team at various committee meetings (as required).
  • Support the team in training and coaching new staff.
  • Use data to identify risks, issues, and opportunities, and present this information in a concise manner.
  • Influence stakeholders to assist with decision-making through insights and risk mitigation.

**Requirements and Qualifications:**

  • At least three years' experience in an administrative role or a related field.
  • Experience in superannuation insurance, preferably group claims.
  • Excellent written and oral communication skills, with strong proofreading, spelling, and English grammar skills.
  • A well-developed sense of initiative.
  • Critical thinking and strong analytical and problem-solving skills.
  • Ability to work diligently, efficiently, and with accuracy, paying close attention to detail.
  • Excellent organisational skills with the ability to prioritise and manage tasks.
  • An excellent working knowledge of Microsoft Word, Excel, and Outlook.

**What We Offer:**

AustralianSuper is committed to colleague development and offers ongoing learning, coaching, and training opportunities. We promote a blended working environment and offer generous leave entitlements.

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