Portfolio Lead, Domestic Building Insurance

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Managed Insurance Authority

**Salary**: Salary not specified

Occupation: Insurance and Superannuation

Reference: VG/1675747

Looking for purpose in what you do? Wanting to make a difference in the lives of Victorian homeowners? Come and join a great team who thrive on innovation and collaboration. We have 2 X Full-Time, Ongoing opportunities for Portfolio Lead in Domestic Building Insurance division at VMIA.

**Portfolio Lead, Domestic Building Insurance**

**2 X Full-Time, Ongoing opportunities**

**Your role**

Looking for purpose in what you do? Wanting to make a difference in the lives of Victorian homeowners?

We need your passion and drive to help Victorian homeowners get back on their feet and improve consumer protection in the domestic building industry.

Come and work with a great team who thrive on innovation and collaboration. We are a learning organisation, and you can expect to grow, develop, and evolve your professional career whilst working in DBI.

**You'll make an impact by**:

- Managing a team of dedicated claims professionals to assist homeowners where their builder is no longer around.
- Administering a portfolio of complex claims using your negotiation skills to get the best outcomes for all parties.
- Using your experience to mentor the team to help them grow and achieve collective goals.
- Overseeing the capability and performance of claims service providers such as law firms, building assessors etc to ensure optimal outcomes.
- Developing strategies and actively participating in VCAT proceedings in conjunction with our legal service providers.
- Continuously reviewing and improving our internal processes and procedures to deliver services and enhance employee engagement.

**About you**
- You have 5+ years' experience in claims management, especially in the handling of more technically complex matters, within Domestic Building Insurance / Builders Warranty Insurance or similar scheme (e.g. Property Claims).
- You have knowledge and experience in insurance claims management along with the capacity to analyse and interpret claims information and data sources. You can demonstrate how you have used this intel to identify trends and strategic opportunities for improvement.
- You are a seasoned professional with advanced communication and interpersonal skills, proven empathetic client management / customer service experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes.
- You are resilient with the ability to work under pressure and manage and resolve conflict resolution in a timely and effective manner.
- You are experienced in coaching and mentoring team members to build capability.
- You have demonstrated capacity to assess potential operational risks and make decisions in a timely and effective manner consistent with the control framework and client needs.
- You have a passion for continuous improvement included demonstrated ability to identify and implement improvement initiatives.
- You understand the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.
- We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply_.
- Please let us know of any accessibility needs to be considered during the recruitment process._

**How to apply**

If we've sparked your interest, introduce yourself by submitting a cover letter addressing your suitability for this role and why a role at VMIA appeals to you along with your CV.

Applications without a cover letter will not be considered.

Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps.

**About Domestic Building Insurance (DBI)**

The Domestic Building Insurance team provides mandatory cover for homeowners who are building or renovating in Victoria. Builders are required to purchase domestic building insurance on behalf of the homeowner for all domestic building projects over $16,000.

The DBI division are particularly proud of their team culture of agility and innovation. We are seen as leaders of those values both within VMIA and in the industry. When you join us, you'll be a part of a connected, collaborative, and forward-thinking team who love working together and have a genuine passion for consumer protection and the broader building industry. We're able to help consumers when they most need us - and we do this work because we love it.

**Other relevant information**

**Additional Information**

VMIA is supportive of hybrid working arrangements but has a requirement of a minimum of two days in the collaborative office environment.

**Mandatory Vaccination Directions**

VMIA will comply with any applicable pandemic orders, public health order, directions, or laws regar