Hotel Operations Manager

4 weeks ago


Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time
Hotel Operations Manager

About the Role:

Stamford Plaza Melbourne is seeking an experienced Hotel Operations Manager to oversee the day-to-day operations of the hotel. As a key member of the front office team, you will be responsible for ensuring exceptional guest experiences and supporting the Front Office Manager in delivering outstanding service.

Key Responsibilities:

  • Process and assist with check-in/check-out of guests
  • Actively resolve guest issues and challenges presented on shift
  • Provide guidance, support training and leadership of front office team
  • Assist in delivery of front office staff development
  • Assist in all hotel departments during peak times whilst ensuring a high level of service is maintained

Requirements:

  • A natural leader with a 'hands on' approach,
  • Insists on leading by example
  • Strong problem-solving skills
  • Excellent verbal and written communications
  • Excellent presentation and grooming standards
  • Flexible working hours including nights, weekends and public holidays
  • Previous hotel supervisory experience and
  • Opera experience will be highly regarded


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