Cloud Service Delivery Strategist

7 days ago

Sydney, New South Wales, Australia beBeeCloudLeader Full time $180,000 - $200,000
Cloud Service Delivery Leader

Sydney (remote) Australia based position available.

This role leads the global service delivery team focused on effective delivery of Elekta Axis Cloud across the globe. The ideal candidate ensures that services, KPIs and metrics are delivered efficiently and timely. Problems and issues are effectively managed cross-functionally with the team.

The leader partners with cross-functional teams to ensure scalable and consistent delivery of clinical cloud services.

Responsibilities:

- Develop strategic guidance on service delivery.
- Ensure compliance to relevant SLA, KPIs and requirements.
- Report on IT operational KPIs such as availability, performance, provisioning, utilization, project status, auditing and capacity planning for system and personnel resourcing.
- Collaborate with service, support, customers and technical teams.
- Display leadership qualities in rollout of best practices and policies/procedures.
- Adherence to applicable regulations for medical devices and governance controls.
- Develop and oversee ITIL problem management for ongoing customer issues.
- Conduct system outage analysis to prevent incidents from reoccurring.
- Manage escalations to business line, engineering and/or cloud architecture teams.
- Negotiate service level agreements with internal customers and service providers and monitor service delivery to ensure agreed targets are met.
- Coordinate responses to major incidents including root cause analysis and post-incident reporting.
- Implement/improve business continuity and disaster recovery strategies.
- Lead and develop a global team to ensure service delivery
- Report on problems/issues and coordinate plans for improvement
- Act as a customer champion in resolving cloud issues

Required Skills & Qualifications:

- English language proficiency - read, speak, write and comprehend.
- BS or MS in CS, CE or equivalent experience.
- 5 years' experience with specific knowledge of virtualization and cloud technologies.
- Experienced in network, security and data center architecture.
- Experience in Clinical Service Delivery for Cloud Products
- Excellent written and verbal communication skills with ability to communicate effectively with both technical and non-technical roles.
- Proven track record in ability to develop/maintain strong relationships with co-workers across all departments and external partners/vendors/customers.
- Self-starter with good analytical and problem-solving skills
- Ability to work under pressure in fast-paced environment.
- Budget management and adherence to business controls.

Key Benefits:

- Opportunity to lead a global team delivering innovative cloud solutions
- Work collaboratively with cross-functional teams
- Drive business growth and improvement through effective service delivery

Others:

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