Chief Consumer Engagement Officer

5 days ago


Berkeley Vale, New South Wales, Australia Sanitarium Full time
Role Overview

Manage a team of Consumer Engagement Specialists to ensure exceptional consumer experiences across phone, email, and social media interactions. Develop and implement best practices, processes, and procedures to meet compliance standards and drive informed decision-making.

Key Responsibilities:

  • Consumer-Centric Leadership: Champion the consumer voice within the business and communicate brand values with authenticity.
  • Team Development: Lead, coach, and empower consumer engagement specialists to deliver top-tier service and foster meaningful consumer relationships.
  • Consumer Engagement & Support: Oversee consumer interactions to ensure high service standards for internal and external stakeholders.
  • Process & Compliance: Develop, implement, and maintain training materials, processes, and procedures to meet compliance standards.
  • Product Knowledge: Build in-depth understanding of Sanitarium's technical product information to support informed consumer interactions.
  • Escalation Management: Handle sensitive escalations with care, ensuring resolution aligns with Sanitarium's values.


Requirements:

  • Experience: 5-7+ years in customer service or consumer engagement with leadership experience.
  • Consumer Focus: Strong empathy and customer-centric mindset dedicated to delivering excellence.
  • Escalation Expertise: Skilled in managing complex customer scenarios and escalation cases.
  • Inspirational Leadership: Exceptional ability to coach, motivate, and develop a high-performing team.
  • Effective Communication: Strong interpersonal, communication, and problem-solving skills.
  • Social Media Savvy: Proficient with social media platforms and engagement strategies.
  • Technical Proficiency: Experience with CRM systems, databases, and Microsoft Office suite.
  • Analytical Skills: Ability to interpret data and implement service improvements.
  • Organisational Excellence: Strong organisational and time-management skills to meet dynamic demands.


What We Offer:
A supportive workplace where our people can experience long and rewarding careers. We offer exciting professional development opportunities, enticing benefits, and a constructive workplace culture that fosters continuous learning and personal growth.

  • Berkeley Vale, New South Wales, Australia Sanitarium Full time

    About the RoleAs the Consumer Response Centre Manager, you'll be responsible for leading a team of Consumer Engagement Specialists who represent Sanitarium's voice to consumers.Key ResponsibilitiesConsumer-Centric Leadership: Champion the voice of the consumer within the business and communicate our brand values with authenticity to consumers.Team...


  • Berkeley Vale, New South Wales, Australia Sanitarium Full time

    Job DescriptionSanitarium is seeking a highly skilled Consumer Response Centre Manager to lead our Consumer Engagement team.Key ResponsibilitiesConsumer-Centric Leadership: Champion the voice of the consumer within the business and communicate our brand values with authenticity to consumers.Team Development: Lead, coach, and empower a team of Consumer...

  • Brand Manager

    3 weeks ago


    Berkeley Vale, New South Wales, Australia Sanitarium Full time

    About the RoleWe are seeking a highly skilled Brand Manager to join our team at Sanitarium Health Food Company. As a key member of our marketing team, you will be responsible for driving revenue, profit, growth, and consumer love for the Weet-Bix brand across Australia and New Zealand.Key ResponsibilitiesBrand Storytelling: Develop and implement effective...

  • Brand Manager

    4 weeks ago


    Berkeley Vale, New South Wales, Australia Sanitarium Full time

    Drive Revenue and Growth for Weet-BixSanitarium Health Food Company is seeking a talented Brand Manager to join our team and drive revenue, profit, growth, and consumer love for the Weet-Bix brand across Australia and New Zealand.Key Responsibilities:Brand Storytelling: Investigate and recommend effective communication and media plans to deliver on key...

  • ANZ IT Manager

    2 weeks ago


    Berkeley Vale, New South Wales, Australia Sanitarium Full time

    About the RoleAs the ANZ IT Manager, you will be responsible for the overall IT strategy and execution across Australia and New Zealand. This role is pivotal to the success of our digital initiatives, supporting business goals and ensuring compliance with regulatory requirements.Key Responsibilities:Develop and execute the IT strategy to support Sanitarium's...


  • Berkeley Vale, New South Wales, Australia Sanitarium Full time

    About the RoleWe are seeking a highly skilled Brand Manager to join our team at Sanitarium Health Food Company. As a key member of our trans-Tasman brand team, you will be responsible for driving growth and assisting in brand awareness and engagement campaigns for The Alternative Dairy Company.This is an exciting opportunity for a marketing professional to...


  • Mona Vale, New South Wales, Australia Recruit Shop Full time

    About the RoleWe are seeking a skilled Graphic Designer to join our team at Recruit Shop. As a Graphic Designer, you will be responsible for creating fresh, cutting-edge content such as graphics, illustrations, and diagrams that support our company-owned brands and various projects.Key ResponsibilitiesDevelop and implement media to support a calendar of...

  • Store Manager

    3 weeks ago


    Mona Vale, New South Wales, Australia OPSM Full time

    We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world, including Ray-Ban,...

  • Graphic Designer

    1 month ago


    Mona Vale, New South Wales, Australia Recruit Shop Full time

    {"title": "Graphic Designer", "description": "Job SummaryWe are seeking a skilled Graphic Designer to join our team at Recruit Shop. As a Graphic Designer, you will be responsible for creating fresh, cutting-edge content such as graphics, illustrations, and diagrams that support our company-owned brands and various projects.Key ResponsibilitiesDevelop and...

  • Store Manager

    1 month ago


    Mona Vale, New South Wales, Australia OPSM Full time

    About OPSMOPSM is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. With a rich history spanning over two centuries, our company combines innovation and human endeavour to elevate vision care and the consumer experience. We are home to the most loved and widely-recognized vision care and eyewear brands...


  • Morphett Vale, South Australia PeoplePartners Inc Full time

    We are seeking a highly skilled and organized Client Liaison Specialist to join our team at PeoplePartners Inc. In this role, you will serve as the primary point of contact for clients and play a critical part in ensuring seamless communication.This is a permanent work-from-home opportunity with a competitive salary package. The estimated annual salary for...


  • Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    **Who are we?** Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact. **What sets us apart?** We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable...


  • Berkeley Vale, Australia Sanitarium Full time

    Iconic brand with over 120 years of history in producing healthy, nutritious foods.Programs and initiatives supporting employee health and wellness.Active in community support and charitable activities.Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to...

  • Social Media Manager

    5 months ago


    Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    This is an exciting opportunity to reach and engage our consumers and lead the social media team across Australia and New Zealand! This role is and Australian based role and is a fixed term contract period in support of maternity leave vacancy across in the Digital team. **The role** - Be accountable for the strategy, quality of programs, resourcing and...


  • Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    **The Role** An exciting opportunity exists for a suitably qualified Dietitian to join Sanitarium’s Nutrition Insights team, working with some of Australia’s best-known food brands. As a member of the Nutrition Insights team, you will provide evidence-based scientific substantiation of product nutrition messages, as well as contribute to the...

  • Social Media Manager

    5 months ago


    Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    Do you want to reach and engage consumers on social media for **Australia’s favourite breakfast Weet-Bix**? If this sounds like you, we are looking a Social Media Manager expert to manage social media strategy, facilitate content plans, media investment and reporting of ROI. This role is a **12mth fixed term contract** period in support of maternity leave...


  • Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    **The Role** Interested in trying something new, expanding your knowledge at Sanitarium in the dynamic area of Category Development? We are looking for an enthusiastic and motivated Category Development Analyst to join our Emerging Channel team here at Head Office. Reporting to the Senior Category Development Manager, this role will be responsible for...


  • McLaren Vale, Australia Pinnacle Full time

    Shingleback wine has been a part of the McLaren Vale landscape for more than twenty-five years. Over this time we have been crafting wines that capture the genuine and enduring character of this land. Remaining true to the varietals at the heart of this land, the generous, and structured wines see McLaren Vale and Shingleback recognised around the world for...


  • Berkeley Vale, Australia Sanitarium Full time

    The Role : Interested in trying something new, expanding your knowledge at Sanitarium in the dynamic area of Category Development? We are looking for an enthusiastic and motivated Category Development Analyst to join our Emerging Channel team here at Head Office. Reporting to the Senior Category Development Manager, this role will be responsible for...

  • Anz IT Manager

    2 weeks ago


    Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    **Who are we?** Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact. **What sets us apart?** We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable...


  • Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    **Who are we?** Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history, and an unwavering commitment to make a positive health impact. **What sets us apart?** We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable...

  • Technical Assistant

    3 months ago


    Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

    Sanitarium is looking for a motivated casual Technical Assistant who is looking to kick start their career in the food science space! **Who are we?** Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact. **What sets us apart?** We...

  • Business Manager

    1 day ago


    Berkeley Vale, Australia Sanitarium Full time

    Iconic brands that are trusted, affordable, accessible and aim to build healthy communities.Encouragement of teamwork, collaboration, and innovative thinking.Permanent full time role based in Berkeley Vale on the Central Coast of NSW.Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history,...

  • ANZ IT Manager

    2 weeks ago


    Berkeley Vale, Australia Sanitarium Full time

    Positive and highly reputable company culture and valuesEnjoy role variety whilst providing exceptional service and solutions. Genuine work/life balance Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact.What sets us...


  • Berkeley Vale, Australia Sanitarium Full time

    Work for an organisation that cares about its employees. Enjoy a dynamic role working with the manufacturing leadership team. Drive People and Culture Initiatives and ER/IR Strategies. Who are we?Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive...


  • Elizabeth Vale, Australia Calvary Full time

    Calvary Central Districts Hospital An exciting opportunity has become available for a Registered Nurse / Midwife Level 2, to work in the role of Risk, Safety and Quality Officer in a 0.4 FTE ongoing. Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a...

  • Brand Manager

    5 months ago


    Berkeley Vale, Australia Sanitarium Full time

    Are you passionate about the café industry? Great location with free onsite parking Fully subsidised gym The Alternative Dairy Company seeks a Brand Manager to drive growth and assist in brand awareness and engagement campaigns. About Sanitarium: At Sanitarium Health Food Company, we are a passionate group of people who believe in the potential of...

  • Supply Officer

    5 months ago


    Elizabeth Vale, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent Full-time position About the role We currently have an opportunity at Calvary Central Districts Hospital, Elizabeth Vale SA, for an experienced Supply Officer to join...


  • Canning Vale, Australia Orange Rentals Australia Full time

    **Join Our New National Consumer Leasing Business!** Are you looking for a dynamic work-from-home opportunity with a company that values its team? Orange Rentals is seeking a new Client Relations Specialist to manage customer interactions and contribute to our growing national consumer leasing business. Position Details - Full-time or Part-time for the...

  • Correctional Officer

    4 weeks ago


    Canning Vale, Western Australia Ventia Full time

    Custody Officer RoleAre you a resilient and compassionate individual seeking a fulfilling new path in the correctional services sector?We are seeking a Custody Officer to join our dynamic team in Metro Perth, working in partnership with the Department of Justice. As a Custody Officer, you will play a vital role in ensuring the safe transportation and...

  • Recruitment Officer

    5 months ago


    Canning Vale, Australia Merge Full time

    **Recruitment Officer** Merge Group is an innovative workforce engagement solutions provider located in Perth, Western Australia. Our mission is to redefine the way businesses engage their workforce through total engagement with our clients and team members at all levels. We pride ourselves on ensuring our people are mentally fit, resilient, and ready for...