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Technical Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at e Sentire. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring the successful adoption and utilization of our Managed Detection and Response (MDR) services.
Key Responsibilities:- Provide technical expertise and support to customers as they onboard and deploy our MDR services
- Help customers plan and execute their deployment of our services, ensuring a seamless and successful experience
- Make recommendations to customers on best practices for setting up and configuring our systems, as well as industry-standard practices
- Provide ongoing support to customers through our ticketing system, ensuring timely and effective resolution of issues
- Collaborate with cross-functional teams, including Technical Deployment and Customer Success peers, to ensure customers are successful and satisfied
- Identify opportunities to streamline work, innovate key processes, and leverage technology to improve customer outcomes
- Onboard and drive customer engagement throughout the customer journey, ensuring a strong partnership and ongoing value
- Manage customer expectations and demonstrate expertise and leadership, providing strategic guidance to help customers grow and succeed
- University degree or college diploma in Computer Sciences, Information Technology, or a related field, or equivalent combination of education and experience
- Minimum 3+ years of information security experience in testing or consulting roles, with a focus on customer-facing implementation projects, customer service, account management, or customer success
- Technical knowledge of security industry best practices and procedures, including UNIX and Windows-based operating systems, Log Management, and SIEM technologies
- Experience with developing security and compliance use cases, representing the voice of customers, and providing exceptional customer service
- Strong aptitude for solving problems independently, with the ability to work under pressure and with conflicting priorities
e Sentire is the category creator and world's largest Managed Detection and Response (MDR) company, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Our threat-driven, customer-focused culture makes the difference in e Sentire's ability to attract the best talent across cybersecurity, artificial intelligence, and cloud-native skill sets.
We offer a collaborative and innovative work environment, with opportunities for growth and development, flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans.
