Senior Technical Service Manager

1 day ago

Brisbane, Queensland, Australia beBeeCustomerService Full time
Job Opportunity

A Customer Service Leadership Role has become available in a dynamic and fast-paced environment. The successful candidate will be responsible for leading a team of customer service specialists, providing exceptional service to a knowledgeable B2B clientele.

About the Job:

We are seeking an experienced leader to elevate our client's customer service operations. This pivotal role is designed for a hands-on manager who thrives in a technical environment. You will oversee the entire customer journey, ensuring every interaction reinforces our client's reputation for excellence and expertise.

Key Responsibilities
  • Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance and continuous improvement.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies and procedures to enhance the entire customer experience.
  • Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction and gather vital feedback.
Requirements
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven ability to lead, develop, and inspire a team in a fast-paced environment.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele.
  • Solid administrative skills and proficiency with CRM systems and standard office software.
How to Apply:

Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.

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