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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Clinic Support Specialist at Audika Lilydale Clinic. As a key member of our clinic team, you will play a vital role in delivering exceptional customer service and supporting the hearing care journey of our clients.
Key Responsibilities- Client Engagement: Build strong relationships with clients, understand their needs, and provide personalized support to ensure a seamless hearing care experience.
- Scheduling and Coordination: Manage client appointments, confirm bookings, and ensure efficient clinic operations.
- Government Funding and Rebates: Assist clients in determining their entitlement to government funding assistance and health fund rebates.
- Client Retention: Follow up with existing clients to encourage renewal of maintenance programs and ensure ongoing support.
- Administrative Support: Provide administrative assistance for day-to-day clinic operations, including data entry, filing, and other tasks as required.
- Customer Service Experience: Previous experience in customer-facing roles, preferably in retail, hearing care services, pharmacy, or allied health.
- Interpersonal Skills: Strong communication and interpersonal skills, with the ability to empathize with clients and provide exceptional customer service.
- Education and Qualifications: Higher School Certificate (HSC) or TAFE qualification.
- Work Visa: A valid visa to work in Australia.
- Permanent Full-Time Position: Monday to Friday, 9am to 5pm.
- Supportive Team Environment: Collaborate with a dedicated and supportive team of hearing care professionals.
- Professional Development: Opportunities for career growth and professional development through clear career paths and training programs.
- Employee Benefits: Access to our Employee Assistance Program, MyRewards program, and online Wellbeing center.
Audika Group is a leading hearing care retailer with over 3,500 clinics in 25 markets. We are part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Our values of Creating Trust, Being Team Players, Creating Innovative Solutions, and Applying a Can-Do Attitude shape our culture and guide our actions.
