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Duty Manager
2 months ago
About Venue Co.
Venue Co. is a leading hospitality company that operates a range of iconic venues across Melbourne. We are committed to delivering exceptional customer experiences and providing opportunities for our team members to grow and develop their careers.
Job Summary
We are seeking a highly motivated and experienced Duty Manager to join our team at The Espy. As a key member of our venue management team, you will be responsible for leading a team of staff and ensuring the smooth operation of the venue during peak periods.
Key Responsibilities
- Lead a team of staff to deliver exceptional customer service and ensure a safe and enjoyable experience for all patrons
- Manage the day-to-day operations of the venue, including stock control, inventory management, and cash handling
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless communication and coordination
- Identify and resolve operational issues and implement solutions to improve efficiency and productivity
- Conduct regular team meetings and provide coaching and feedback to staff
- Monitor and maintain high standards of customer service and venue presentation
- Work closely with the venue management team to achieve business objectives and goals
Requirements
- Proven experience in a hospitality management role, preferably in a high-volume venue
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
- High school diploma or equivalent required; degree in hospitality or related field an asset
- Current RSA certificate required
What We Offer
- Opportunity to work with a leading hospitality company and contribute to the success of our venues
- Competitive salary and benefits package
- Opportunities for career growth and development
- Discounts on food and beverage purchases at our venues
- A dynamic and supportive work environment
