Relocation Experience Specialist

4 weeks ago


Melbourne, Victoria, Australia Michael Page Full time

About Michael Page

A leading recruitment agency based in Melbourne, we strive to deliver exceptional experiences to our clients and candidates. With a competitive salary and additional benefits, you'll have the opportunity to innovate and grow in a collaborative environment.

Job Details

Estimated Salary: $90,000 - $110,000 per annum

The successful candidate will work with relocating ADF members and their families, providing world-class case management services and ensuring seamless transitions. Key responsibilities include:

  • Delivering end-to-end relocation experiences through policy compliance, advocacy, and escalation resolution.
  • Managing expectations and educating members on service scope and relocation life cycles.
  • Building strong relationships with internal stakeholders, including procurement teams and removal services.
  • Identifying safety risks and implementing corrective measures to ensure employee well-being.
  • Supporting the case management team with reporting, presentations, and ad-hoc projects.
  • Contributing to process improvement and business design initiatives.
  • Assisting with new starter onboarding and buddying programs.

Requirements

  • 9-12 months of experience in case management or a related field is preferred but not essential.
  • Customer service experience in a large organization, particularly in administrative roles.
  • Experience with case management, global mobility, assignment management, or managed services is advantageous.
  • Ability to manage conflicting priorities and meet KPIs effectively.
  • Proficiency in ADF relocation policy and accreditation to the company's in-house case management training program.

What We Offer

  • A supportive and collaborative workplace culture.
  • Opportunities for career advancement and personal development.
  • Customized online learning and development programs.

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