Relocation Experience Specialist
4 weeks ago
About Michael Page
A leading recruitment agency based in Melbourne, we strive to deliver exceptional experiences to our clients and candidates. With a competitive salary and additional benefits, you'll have the opportunity to innovate and grow in a collaborative environment.
Job Details
Estimated Salary: $90,000 - $110,000 per annumThe successful candidate will work with relocating ADF members and their families, providing world-class case management services and ensuring seamless transitions. Key responsibilities include:
- Delivering end-to-end relocation experiences through policy compliance, advocacy, and escalation resolution.
- Managing expectations and educating members on service scope and relocation life cycles.
- Building strong relationships with internal stakeholders, including procurement teams and removal services.
- Identifying safety risks and implementing corrective measures to ensure employee well-being.
- Supporting the case management team with reporting, presentations, and ad-hoc projects.
- Contributing to process improvement and business design initiatives.
- Assisting with new starter onboarding and buddying programs.
Requirements
- 9-12 months of experience in case management or a related field is preferred but not essential.
- Customer service experience in a large organization, particularly in administrative roles.
- Experience with case management, global mobility, assignment management, or managed services is advantageous.
- Ability to manage conflicting priorities and meet KPIs effectively.
- Proficiency in ADF relocation policy and accreditation to the company's in-house case management training program.
What We Offer
- A supportive and collaborative workplace culture.
- Opportunities for career advancement and personal development.
- Customized online learning and development programs.
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