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Technical Expert
2 months ago
About the Role
We are seeking a highly skilled Technical Expert to join our team at Singtel. As a Technical Expert, you will be responsible for ensuring the smooth operation of our critical technical facilities, managing both direct and contracted services across various sites.
Key Responsibilities
- Lead all aspects of AC, DC, UPS, power generation, cooling, and fire systems.
- Manage sophisticated, high-risk change requests and fault scenarios.
- Step in as a senior leader in the absence of the Senior Operations Manager.
- Regularly interact with senior leaders, OEM vendors, and service providers.
Day-to-Day Activities
- Provide strategic feedback on cost drivers and mitigation initiatives.
- Advocate for infrastructure standards in planning sessions.
- Represent field operations in network strategy.
- Supervise operational benefits aligned with the organisational assurance strategy.
- Support vendor governance by managing relationships, ensuring compliance, and minimising contract issues.
- Contribute to the development of sourcing solutions aligned to the delivery of the required services.
- Support contracted services by reviewing performance metrics, incidents, maintenance, and costs.
- Ensure health and safety compliance through action item follow-ups and audit reviews.
- Provide contractual input for new services, draft updates to agreements and operational documents.
- Manage problem and incident management processes across facilities.
- Coordinate with service providers, identify critical maintenance needs, and oversee risk register tracking.
- Prepare for audits and address corrective actions.
- Support the integration of new and replacement systems into facilities.
- Provide mentorship on disaster preparation and recovery for facility systems.
Requirements
- Relevant professional qualifications in a related field, such as power, aircon, or telco.
- Hands-on experience in managing outsourced services, including operational governance and oversight of commercial and consumption spend pools.
- Clear understanding of the key drivers, influences, and processes associated with building and operating networks.
- Detailed understanding and business knowledge of operations and platforms.
- Strong analytical ability, attention to detail, with fantastic communication, presentation, and influencing skills.
What We Offer
- Discount on Singtel services and access to a wide variety of discounts with corporate partners.
- Access to all required tools of trade, such as phone, computer, and a car fleet when required.
- Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
- Access to resources, webinars, and support via the 'Parents at Work portal.'
- Own your own growth by accessing an extensive online and facilitator-led learning catalogue.
- Connect at work through one of our employee-led volunteer groups.