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Technical Expert

2 months ago


Macquarie Park, Australia Singtel Full time

About the Role

We are seeking a highly skilled Technical Expert to join our team at Singtel. As a Technical Expert, you will be responsible for ensuring the smooth operation of our critical technical facilities, managing both direct and contracted services across various sites.

Key Responsibilities

  • Lead all aspects of AC, DC, UPS, power generation, cooling, and fire systems.
  • Manage sophisticated, high-risk change requests and fault scenarios.
  • Step in as a senior leader in the absence of the Senior Operations Manager.
  • Regularly interact with senior leaders, OEM vendors, and service providers.

Day-to-Day Activities

  • Provide strategic feedback on cost drivers and mitigation initiatives.
  • Advocate for infrastructure standards in planning sessions.
  • Represent field operations in network strategy.
  • Supervise operational benefits aligned with the organisational assurance strategy.
  • Support vendor governance by managing relationships, ensuring compliance, and minimising contract issues.
  • Contribute to the development of sourcing solutions aligned to the delivery of the required services.
  • Support contracted services by reviewing performance metrics, incidents, maintenance, and costs.
  • Ensure health and safety compliance through action item follow-ups and audit reviews.
  • Provide contractual input for new services, draft updates to agreements and operational documents.
  • Manage problem and incident management processes across facilities.
  • Coordinate with service providers, identify critical maintenance needs, and oversee risk register tracking.
  • Prepare for audits and address corrective actions.
  • Support the integration of new and replacement systems into facilities.
  • Provide mentorship on disaster preparation and recovery for facility systems.

Requirements

  • Relevant professional qualifications in a related field, such as power, aircon, or telco.
  • Hands-on experience in managing outsourced services, including operational governance and oversight of commercial and consumption spend pools.
  • Clear understanding of the key drivers, influences, and processes associated with building and operating networks.
  • Detailed understanding and business knowledge of operations and platforms.
  • Strong analytical ability, attention to detail, with fantastic communication, presentation, and influencing skills.

What We Offer

  • Discount on Singtel services and access to a wide variety of discounts with corporate partners.
  • Access to all required tools of trade, such as phone, computer, and a car fleet when required.
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • Access to resources, webinars, and support via the 'Parents at Work portal.'
  • Own your own growth by accessing an extensive online and facilitator-led learning catalogue.
  • Connect at work through one of our employee-led volunteer groups.