Compliance Operations Manager

2 weeks ago

Brisbane, Queensland, Australia Credit Union Australia Full time

About this role:

We are seeking a highly skilled Compliance Operations Manager to join our team at Credit Union Australia.

As the Senior Customer Due Diligence Advisor, you will play a critical role in supporting the management of our AML/CTF operational processes, focusing on streamlined and compliant output.

You will be responsible for ensuring the operational implementation of our AML/CTF Program, guaranteeing the compliant delivery of all relevant responsibilities and obligations. This includes managing and monitoring procedures, processes, and delivery to ensure the Customer Due Diligence Team's operational compliance with regulatory standards.

In this role, you will lead, support, coach, and inspire a team of Customer Due Diligence Officers responsible for delivering operational Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) responsibilities and obligations.

You will provide day-to-day support for your manager and oversee team processes to ensure our ongoing commitment to sustainable compliance for our AML/CTF and broader financial crime regulatory obligations.

The salary for this position is estimated to be between $120,000 and $150,000 per annum, depending on experience.

Key Responsibilities:

  • Provide an escalation management path for the team to follow when required (including 4-eye review for critical processes);
  • Day-to-day operational management of processes and team leadership when the Manager is away or unavailable;
  • Responsible for driving the delivery of daily operational strategies, priorities, and processes ensuring adherence by all team members;
  • Drive operational performance, including the achievement of all performance metrics, consistently identifying opportunities for process and performance improvement;
  • Review team output to ensure compliance to policy and Customer Due Diligence obligations while providing real-time solutions when team members face challenges;
  • Conduct quality assurance for key Customer Due Diligence processes as per the AML QA guideline and lead key actions to drive quality improvement (training, process change, etc.);
  • Champion the identification and implementation of process improvement initiatives; and
  • Perform operational processes as required when volume is above team capacity and/or key service level expectations are close to or above tolerance.

About You:

  • 3-5 years' experience in a similar role, specifically working and supporting customer onboarding and/or KYC, and/or AML/CTF management and customer contact and complaint resolution experience;
  • Demonstrated understanding of identification and verification of KYC/AML and regulatory compliance documents;
  • Experience within the Financial Services or related industry with exposure to resource planning, modelling, and scheduling preferably with exposure to Active Operations Management (AOM);
  • Industry-related study, qualifications, and/or experience.

What's in it for you?

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture, and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

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