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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Contact Centre Specialist to join our team at Great Southern Bank. As a key member of our customer centre, you will be responsible for delivering exceptional customer service and providing solutions to our customers' complex needs.
Key Responsibilities:
- Provide a superior level of service to customers through inbound calls, emails, and other communication channels.
- Identify opportunities to enhance our customer experience by promoting our products and services based on customer needs.
- Work collaboratively with our team to achieve set targets and KPIs.
- Develop a strong understanding of our banking products and services to provide accurate information and solutions to customers.
About You
We are looking for a candidate with a strong background in customer service, sales, or retail within banking or a similar fast-paced customer environment. You should be passionate about delivering stellar customer service and driven by achieving set targets and KPIs.
What We Offer
At Great Southern Bank, we offer a range of flexible working styles to best fit your life and personal commitments. We are committed to building a strong, inclusive, and diverse workplace where people feel a sense of belonging, are valued, connected, and respected.
Apply Now
