Front Office Team Lead

2 days ago

Perth, Western Australia beBeeHospitality Full time $102,321 - $124,908

Hotel Front Desk Supervisor

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team. As a key member of our front office operations, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our hotel's front desk.

Main Responsibilities:

  • Manage daily front desk operations, including staff scheduling, training, and performance evaluations
  • Provide exceptional guest service and resolve any issues or complaints in a professional and courteous manner
  • Collaborate with other departments to ensure seamless communication and execution of hotel services
  • Monitor and maintain accurate records of guest information, room inventory, and other essential data
  • Develop and implement effective strategies to improve guest satisfaction and loyalty

Requirements:

  • 3-4 years of experience in hotel front desk operations, preferably in a supervisory role
  • Proven track record of delivering exceptional guest service and resolving complex issues
  • Strong leadership and communication skills, with the ability to motivate and train staff members
  • Familiarity with hotel management software and technology
  • Ability to work a flexible schedule, including nights, weekends, and holidays

Benefits:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work with a dynamic and supportive team
  • A fast-paced and rewarding work environment
  • The opportunity to grow and develop your career within our company

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