Dedicated Client Support Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeCustomerSupport Full time $82,467

Customer Service Representative

About the Job Opportunity

This highly rewarding, phone-based role is focused on delivering exceptional customer support to clients and health providers. You will use your empathy, efficiency, and proactive call management skills to ensure clients receive the best possible care.

As a key member of our team, you will provide first call resolution where possible and connect clients to the right area of the organization to support their goals in recovery.

You will be supported by a manager who builds a positive and supportive work environment and empowers you to succeed.

Key Responsibilities:
  • Deliver high-quality customer service in a dynamic, phone-based environment
  • Use empathetic communication and problem-solving skills to set expectations and resolve issues promptly
  • Adapt your communication style to meet client needs
Requirements:
  • Demonstrated experience in delivering high-quality customer service
  • Strong ability to work within a structured schedule, meeting clear performance metrics
  • Maintain high accuracy in administrative tasks and recording information for all call queries using client software
Why You'll Thrive Here

Our organization offers more than a competitive salary and amazing employee benefits. As our newest Customer Service Representative, you will also:

  • Make a positive impact every day in the lives of our clients
  • Be part of an inclusive, supportive team and find real purpose in achieving goals together
  • Be rewarded for great work through recognition programs and opportunities for growth and development

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