Analytics Director

3 weeks ago

Melbourne, Victoria, Australia Xero Full time
About the Role

This is a senior individual contributor position that will play a critical role in enabling our most senior Strategy & Operations leaders to make informed decisions through data-driven insights.

You will be responsible for leading high-impact analytics projects to support improved decision making for senior leaders across Strategy & Operations. The role will involve generating pan-Xero insights, bringing together multiple data sources in a cohesive way to aid in the most strategically important decisions and require you to align closely with senior executives across the globe.

Working on projects with Senior Analysts, this is a hands-on analytics role that will require you to develop a strong understanding of customer and business needs across multiple contexts and geographies, then apply first-class insights/analytics skills to meet those needs.

Key Responsibilities
  • Develop analytical models and perform deep dives that convert data into actionable insights.
  • Support executives and decision makers using data in a simple and effective way, with world-class storytelling and data visualization skills to inform better decision making from non-technical stakeholders.
  • Build a deep knowledge across multiple data domains.
Deliverables
  • Deliver quantitative analysis to aid Xero-wide Strategy process.
  • Help drive the monitoring of OKRs for Xero and setting company-level operational KPIs.
  • Identify and monitor metrics for external communications (e.g. investors, media).
  • Create cross-portfolio (e.g. Strategy Finance-Revops) metrics and reporting.
  • Provide decision support for Pricing and Packaging decisions, connecting product usage to packaging decisions to step change how we commercialise our product.
Requirements
  • 8+ years or more experience in analytics or SaaS, in a stakeholder-facing capacity or as a technical practitioner.
  • Proven ability to lead analytics projects from end-to-end.
  • Experienced at coaching team members to improve the communication, storytelling, and technical capability.
  • Experienced in delivering analytics in the form of interactive dashboards.
  • Experienced in applying advanced analytics techniques and statistical methodologies.
  • Experience across cloud data platforms, is highly desirable. eg. Snowflake / DBT.
  • Leadership experience and exceptional professional maturity, having a solid understanding of how to make things happen within an organisation.
  • Demonstrated experience innovating with data and analytics to create value.
Critical Competencies
  • Technical
  • Highly proficient in SQL for data extraction, manipulation, and analysis.
  • Comfortable working with complex and diverse datasets.
  • Proficiency in Tableau and other modern BI tools.
  • Previous experience with statistical approaches to analysis.
  • Experience with statistical languages such as Python beneficial.
  • Ability to establish reporting frameworks.
Non-technical
  • Commercial mindset, and understanding of SaaS business models.
  • Excellent communication and data storytelling skills, with the ability to interact with and influence varied stakeholders - both non-technical and technical.
  • A passion for improving end-to-end customer experiences and improving ROI.
  • Unravelling complexity to get to the root answers.
  • Competent capturing and interpreting business requirements.
  • Ability to influence outcomes without direct authority.

This is a unique opportunity to join Xero and make a significant impact on the company's strategy and operations. If you are a seasoned analytics professional with a passion for driving business outcomes through data-driven insights, we encourage you to apply for this role.

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