Customer Service and Warehouse Team Member

3 weeks ago

Sydney, New South Wales, Australia Oscar Wylee Full time
About the Role

We are seeking a highly motivated and organized individual to join our customer service and warehouse team in the Sydney CBD. As a key member of our team, you will provide timely support to our retail store teams across Australia, Canada, and New Zealand.

Key Responsibilities:
  • Respond to enquiries from our store-based teams, ensuring prompt and accurate resolution.
  • Handle customer enquiries received directly via our websites and digital channels, providing exceptional service and support.
  • Greet and assist visitors to our head office, maintaining a professional and welcoming environment.
  • Assist with packing and dispatching goods during periods of high volume ordering activity, ensuring efficient and timely delivery.
  • Coordinate and facilitate periodic returns and inter-store transfers, streamlining our operations and improving customer satisfaction.
About the Person

We are looking for an individual with prior experience in retail customer service or stock management, who possesses strong attention to detail, organizational skills, and the ability to manage multiple tasks concurrently. Strong English written and oral skills are essential, as is the capacity to cultivate a cooperative and team-oriented environment.

Technical Skills:
  • Familiarity with basic MS Excel or Google Sheets.
  • Familiarity with ZenDesk & Magento (CRM)
What We Offer

In this role, you will have the opportunity to work with a dynamic and growing global network of optometry service providers. Our team is passionate about delivering exceptional patient care and providing affordable, unique, and fashionable products to our customers.

As a valued member of our team, you can expect a competitive salary of $55,000 - $65,000 per annum, depending on experience, along with opportunities for growth and development within the company. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply.

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