AI Implementation Specialist

7 days ago

Sydney, New South Wales, Australia beBeeSolutions Full time $110,000 - $140,000
AI Solutions Expert

Lorikeet is a pioneering AI solution for complex businesses. We help teams tackle what's next by providing personalized support to customers.

To deliver this combination of powerful AI systems and well-designed tooling we're leveraging cutting-edge experience from leading tech companies.

We are growing fast, have paying customers, real revenue, an exciting roadmap, and a strong sales pipeline.

Our global customers include the largest telehealth company in Australia, the largest bank for teens in the US, one of the largest NFT marketplaces, and one of the largest Web3 gaming companies.

… and a handful of other enterprise customers with over 1 million support tickets a year.

What makes this role unique?

  • A warm, mature culture. Low ego, high trust team. No tolerance for 'talented jerks'. We value collaboration in office as the default.

  • High expectations, high performance. We aim to match unicorn/scale-up pay at base salary and offer a potentially life-changing equity stake in the business.

  • On the technical cutting edge. With our users, we're defining what an AI-first SaaS product looks like. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs.

  • No nonsense recruitment process. You'll have informal chats with leaders, followed by a ~two-day paid work trial where you come in and ship with us.

About the role and you

This is a unique role that will have an immediate impact on Lorikeet's growth by directly addressing one of our customers' biggest opportunities to-date: getting Lorikeet trained up and deployed as fast as possible.

You'll be the bridge between Lorikeet's technology and our clients' success. You'll work directly with customers to understand their needs, implement AI solutions, and ensure they get maximum value from Lorikeet.

You'll serve as an AI expert for our customers, integration expert, and problem solver, forging strong relationships and great outcomes for their customers.

The right candidate

Candidly, this role is perfect for someone who is deeply interested in AI, excited to build technical skills relevant to AI, and energized by operating at the nexus of the technical implementation of AI and ensuring customer success.

We need someone who is technically-minded and excited to dive into the technical aspects of AI, loves building, learning, and tinkering, and most importantly, is hyper-focused on customer impact.

What you'll do

  • Be an AI expert and evangelist for Lorikeet's customer base.

  • Lead AI implementation projects from kickoff to successful deployment.

  • Understand client workflows and configure Lorikeet's AI tools to meet their specific needs.

  • Work with our product team to represent customer needs, provide feedback, and inform both our short-term and long-term product strategy.

  • Solve complex integration challenges creatively and efficiently.

As an early team member, you'll have the agency to identify what needs to be done and take initiative to make it happen.

You'll have the opportunity to shape not just individual client implementations, but also our overall approach to customer deployment and success.

Requirements

4+ years of client-facing experience in technical implementation, management consulting, or similar roles.

Technical background, training, or mindset (CS/engineering major, math/stats experience, or track record of learning/using technical skills).

Strong project leadership and communication skills.

Solution-oriented mindset.

Excitement about AI and knowledge of how to use it.

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