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Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia Dexcom Full time

About Dexcom and Our Partnerships:

Dexcom, a global leader in transforming diabetes care and management, partners with world-leading medical device, pharmaceutical, and scientific innovators. Our subsidiaries, Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS), are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry:

You will be exposed to a broad range of products that have life-changing effects on a patient's quality of life. As a Technical Support Specialist, you will play a vital role in providing accurate and efficient technical support, ensuring a positive experience with our products.

Your Key Responsibilities:

  • You are responsible for providing customers with accurate technical support and ensuring a positive experience.
  • You achieve comprehensive knowledge of Diabetes and all supported products.
  • You communicate technical information to customers, guiding them through troubleshooting steps.
  • You understand and identify customer needs, providing effective solutions via phone or email.
  • You document all customer interactions into CRM and internal systems, ensuring thorough records.
  • You complete and submit complaints to manufacturers, ensuring customer feedback is heard.
  • You go the extra mile to maintain the company's reputation for exceptional customer support.

What Makes You Successful:

  • Qualifications and previous experience in the medical industry are preferred but not required.
  • You are proficient in navigating the latest technology, including Apps, Smart Watches, and major smartphone models.
  • You maintain a positive attitude towards work and derive genuine satisfaction from helping people.
  • You build strong relationships with customers, peers, and colleagues in a fast-paced environment.
  • You understand the significance of our roles in improving the lives of those living with Diabetes.

What You'll Get:

  • A front-row seat to life-changing CGM technology.
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Education and Experience Requirements:

  • Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.