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IT Support Specialist

2 months ago

Perth, Western Australia Destec Contracting Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Destec Contracting. As a key member of our IT department, you will be responsible for providing technical support to our users, ensuring the smooth operation of our technology platforms, and maintaining the integrity of our systems and networks.

Key Responsibilities
  • Desktop Support: Provide Level 1 and 2 desktop support for all users, including troubleshooting and resolving technical issues with hardware and software.
  • Helpdesk Services: Provide users with remote help for ICT hardware and applications via phone or in-person at all Destec locations.
  • Problem Resolution: Resolve user problems, queries, and complaints in an effective and timely manner, ensuring that they are kept updated on the current status of their problem/s.
  • Log Management: Log and keep current all 'Helpdesk' problems via a helpdesk Management System.
  • IT Operations: Continuous creation, execution, and upkeep of IT operations policies, procedures, and processes.
  • Technical Support: Diagnose and resolve technical hardware and Microsoft application issues.
  • System Management: Manage and support the IT system, SharePoint Online, networks, FortiGate Firewall, cyber security, and ensure business continuity.
  • Equipment Maintenance: Maintain accurate log entries of equipment faults and resolve them or organise for their resolution.
  • Procurement: Procure new equipment for ICT, maintain relationships with external suppliers, arrange for repairs and maintenance, and prepare and handle documents for purchases and disposal of equipment.
  • Service Level Agreements: Ensure all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
  • User Onboarding: Manage the onboarding and offboarding of all IT users.
  • Relationship Building: Establish and maintain effective working relationships with internal and external users.
  • Meeting Room Support: Provide support for meeting room equipment, including MS Teams.
  • Process Improvement: Identify opportunities to increase the effectiveness and operation of IT support and systems and implement where approved to do so.
Requirements
  • Minimum 2 years' experience working in a helpdesk support role in a medium-sized organisation.
  • Experience using Helpdesk ticketing systems to capture all IT-related tasks and issues.
  • Experience providing support for MS Teams, Microsoft 365, Windows 10 and 11, and SharePoint.
  • Experience with Windows Server is highly desirable.
  • Ability to work both independently with minimal supervision and as part of a team is desirable.
  • Excellent attention to detail.
  • Ability to take initiative, be proactive, and self-directed.
  • A current driver's license and the ability to travel to regional sites as required.
  • A positive approach to the workplace.
What We Offer
  • A collaborative and supportive team culture.
  • A great West Perth work location.
  • Access to career growth opportunities and training.