Conference Sales Manager

Job Description

We are seeking a talented professional to join our team as a Conference and Events Sales Manager. This is an exciting opportunity for someone who is passionate about sales, events, and providing exceptional customer service.

• This role involves managing all aspects of conference and events sales operations, including coordinating and overseeing the running of the Conference & Events Department.
• The successful candidate will be responsible for growing revenue and accurate forecasting, identifying innovative ways to convert enquiries, and developing strong relationships with clients.
• They will work closely with the Revenue, Sales, and Operational teams to ensure a positive guest experience from the time of enquiry to the point of check-out and beyond.

• Coordinate the management of all conference and events sales while maximising yield management.
• Review business plans, identifying gaps and ensuring proactive measures are taken to fill capacity and meet set targets.
• Participate in the compilation of and active involvement in the budget and business plan process for room revenue-related areas.
• Understand competitors and market trends to develop and implement strategies ensuring the hotel is competitive in every opportunity.
• Guarantee the accuracy of bookings data specifically related to tracking agent and/or company productivity, booking channels, and source coding.
• Assist the Director of Sales/General Manager in identifying new sources of residential conferences, special events, and group bookings.
• Facilitate and attend networking events, site inspections, and internal showcase events.
• Assist with the coordination and running of special events as required.
• Coordinate and liaise with other hotel departments to ensure an efficient flow of communication.
• Arrange, facilitate, and attend meetings with management, owners, hotel departments, and/or team members as required.
• Conduct post-event follow-up calls for every event with the aim of getting detailed client feedback and also securing repeat business.
• Ensure revenue and payments are calculated and posted correctly on a daily basis in accordance with the contract of each event.
• Report on conference, events, and group holdings as required and pointing out any changes that may impact operations.
• Manage assets within the conference department so as to protect their long-term investment value. Report broken or damaged departmental equipment.
• Maximise the efficiency of the department, ensuring a 24-hour turnaround on enquiries, accurate quotes, contracts, BEO's, and details on iVvy while maintaining a high service standard.
• Guarantee the running of the department in accordance with hotel policies, procedures, guidelines, and manuals to ensure compliance, safety, and profitability.
• Create, distribute, and manage departmental roster effectively ensuring that strategies and practices are in place to facilitate the efficient and effective staffing of departments such that financial and service targets are achieved.
• Maintain staff morale and team cohesion through productive and positive leadership.
• Actively seek and implement ways to increase team morale, develop, and retain team members.
• Actively record, track, and review training and development within the department.
• Effectively use and monitor overtime, annual leave, days in lieu, staff breaks, and other staff entitlements.
• Recruit, train, and develop conference personnel, including regular performance evaluations and appraisals.
• Constantly assess training needs of staff and implement or update training manuals.
• Reviewing and responding to client feedback effectively and efficiently, developing and implementing solutions to specific service problems.
• Enthusiastically motivate the conference team to contribute to the hotel profitability through up-selling and utilisation of the workings of yield manager.
• Be a brand ambassador for the hotel as well as EVENT Hospitality & Entertainment.
• Give assistance and support to other departments and/or colleagues when needed.
• Attend all scheduled meetings.
• Participate in scheduled training and development programs.