Senior Access Officer

7 days ago

Melbourne, Victoria, Australia beBeeAccess Full time $40,320 - $47,700

About the Opportunity:

We are seeking a highly skilled and motivated Access Officer to join our organisation at the National Access & Reassessment Branch. As an Access Officer, you will work closely with participants, applicants, and their family representatives, providers, internal staff, and external agencies to manage and resolve eligibility assessments and unscheduled plan reassessments in a timely and efficient manner.

Your Key Responsibilities Will Include:

  • Reviewing and processing documentation, ensuring all information is available for an access decision in accordance with policy and legislation.
  • Making appropriate access decisions in accordance with delegated authority.
  • Maintaining records and undertaking data entry responsibilities in accordance with organisational standards and policies.
  • Managing incoming and outgoing correspondence.
  • Scanning and filing documents according to organisational standards and policies.

About You:

  • You have positive attitudes towards people with disability.
  • You have customer service experience.
  • You can work within a team and adapt quickly to a changing environment.
  • You have experience working with Microsoft programs (Outlook, Excel, and Word).
  • You can work closely with the participant and their carer/s.
  • You can respond to and prioritise competing requests in a calm and efficient manner while maintaining high work standards and accuracy.
  • You can synthesise and analyse information and make decisions.
  • You have adaptable communication and interpersonal skills.
  • You are competent with IT systems.

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