Service Access Officer

3 weeks ago

Melbourne, Victoria, Australia Brimbank City Council Full time

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Permanent Part Time (0.6 FTE)

Hours per week 22.5 (Monday - Wednesday)

Exciting opportunity to join one of Melbourne's largest municipalities.

The City of Brimbank is the second largest municipality in metropolitan Melbourne. Only 10 kilometres west of Melbourne, it's the gateway to Melbourne's western suburbs and the regions.

With half its 196,000+ residents born overseas, and with more than 160 languages spoken, Brimbank is one of Australia's most multiculturally diverse municipalities.

This fast-evolving City compromise 25 suburbs, and the five key activity centres of Sunshine, St Albans, Deer Park, Sydenham and Keilor – all thriving communities with their own unique range of attractions and amenities from expansive community spaces to vibrant public art. Residents and visitors alike make great use of Brimbanks many playgrounds, parks, libraries, neighbourhood houses and community centres.

Some of Brimbanks key attractions include its state-of-the-art performance space – the 'Bowery Theatre' in St Albans; and the worldclass 'Brimbank Aquatic and Wellness Centre' which features a 24-hour gym, waterslides, and heated Olympic sized swimming pools, along with a six green star rating for its innovative and sustainable design.

Brimbank is continuously growing, with many transformational infrastructure projects about to break ground. A key focus of the coming years will be working with the State and Federal Governments to establish Melbourne Airport Rail; to complete redevelopment of Sunshine and Albion Stations; and the realisation of the Sunshine Precinct Masterplan which will Sunshine transformed into a CBD, vastly increasing local jobs, housing, businesses, services and tourism to provide for the many tens of thousands of people living, working and travelling through the Brimbank.

The municipality has a large asset base, and has a broad range of opportunities to innovate, plan and deliver to better meet its community's needs.

Brimbank is situated on the traditional lands of the Wurundjeri and Bunurong people. We pay our respects to their Elders past, present and emerging

Every person working for Brimbank City Council shares our aspiration to make our city the best it can be

The role

We are currently seeking a Part Time Permanent staff member to join our team based at our offices in Sunshine.

The Early Years Services Access Officer is responsible for being the first point of contact for providing families and the community with seamless access to universal early years services.

The position

  • Will support access to services and provide targeted information about early years services.
  • Will also participate in the promotion of service access and supporting referrals for families to appropriate programs and services.
  • Will support client information management and business processes that will support communication, access and referral for families and the community.
  • Requires the incumbent to work collaboratively within Community Care as required or as directed.

To be considered you will have:

  • Certificate lll in Office Administration or similar and/or equivalent 5 years administrative/business experience.
  • Knowledge of Kindergarten, Maternal and Child Health and Early Years Services.
  • Experience working in Local Government.
  • Advanced level of computer skills in diverse Microsoft Office applications, internet and email systems.
  • Experience in providing high quality customer service.
  • Experience in working as a member of a team.
  • Current Police Records Check and Working with Children Check Card.
  • Local government experience is desirable

Benefits of working at Brimbank include:

  • 16 days of personal leave per year (FTE)
  • 16 weeks paid parental leave (FTE)
  • 3 weeks partner leave (Pro Rata)
  • Make a positive impact to your local community

To view a full list of employee benefits, please view Council's Employee Value Proposition

A Position Description for this role is attached. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.

Brimbank City Council actively encourages applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTQIA+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on

Brimbank City Council is a Child Safe organisation and endeavouring to promote child safe, child friendly practices.

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

All applications should be submitted online by clicking on 'Apply' link.

Direct any queries regarding the role to: Michael Caligiuri via:

Don't meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Brimbank City Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to click the APPLY button now and submit your application.

If you want to know more about what we do or why you should work for Brimbank City Council check out our web page:

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typePart-time
Job function
  • Job functionAdministrative
  • IndustriesGovernment Administration

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