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Automotive Service Consultant

2 months ago

Bentley, Western Australia RAC WA Full time

We are seeking a skilled Service Advisor to join our team at RAC Auto Service in Bentley. As a Service Advisor, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our vehicle service process.

What We Offer

  • A competitive annual salary, plus superannuation and bonus incentives
  • Generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance
  • Career development opportunities and a supportive team environment
  • An active social club and hundreds of member-only discounts

Key Responsibilities

As a Service Advisor, you will be responsible for:

  • Greeting customers and confirming vehicle information
  • Providing estimates for repair and maintenance services, explaining the work to be performed, and offering recommendations for additional works
  • Coordinating with technicians to ensure timely completion of repairs and maintenance
  • Providing regular updates to customers on the status of their vehicle
  • Handling customer concerns and complaints in a professional and timely manner
  • Preparing and completing repair orders
  • Supporting the achievement of team sales targets and conversion rates

Requirements

We are looking for a motivated and solution-focused individual with:

  • Outstanding customer relationship management skills, including problem-solving and conflict resolution
  • Technical knowledge of automotive repairs and servicing (desirable)
  • Sound administrative and clerical skills
  • High-level verbal and written communication skills
  • Effective teamwork skills and ability to develop positive workplace relationships

Why Join Us?

RAC Auto Service is a leading provider of vehicle services in Bentley, and we are committed to delivering exceptional customer experiences. As a Service Advisor, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our business.