Experienced Service Advisor

4 weeks ago

Bentley, Australia Eagers Automotive Full time

Permanent full-time position | Southern suburbs - Bentley
- Uncapped earning potential - base salary plus bonuses
- Fully maintained company car included

**About the role**:
**Mercedes-Benz Perth **(part of Eagers Automotive) is currently looking for a highly motivated and experienced **Service Advisor** to join our team in **Bentley**.

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.

**This includes the following**:

- Answering customer enquiries regarding their vehicles service
- Up-selling additional service work
- Ensuring all customer requirements are met
- Build relationships with customers and internal stakeholders
- Delivery quality customer service

The Service Advisor role is strongly customer-service focused, as well as having elements of sales, and automotive knowledge. Therefore, a background in these fields would be highly advantageous.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability, and efficiency with a positive ‘can do’ attitude, then we are looking for you

**You will ideally possess**:

- More than 4 years working in a service department
- Preferably have a technical background in vehicles
- Desire to deliver exceptional customer service
- Operate with a high level of integrity
- Superb interpersonal and organisational skills

**Eagers Automotive Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Telus Health_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more

**Mercedes-Benz Perth **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you

**Eagers Automotive - Moving together.

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