Automotive Service Consultant

19 hours ago

Bentley Park, Queensland, Australia RAC WA Full time

We are seeking a skilled Service and Sales Advisor to join our team at RAC Auto Service in Bentley.

What can we offer you?

  • A competitive annual salary, superannuation, bonus incentive scheme, and benefits package.
  • Generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance.
  • Career development and learning opportunities.
  • An active social club and hundreds of members-only discounts.

Key Responsibilities:

The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers.

  • Greeting members and confirming vehicle information, including make, model, and type of service or repair issue.
  • Providing estimates for repair and maintenance services, explaining the work to be performed, and offering appropriate recommendations for additional works.
  • Coordinating with technicians to ensure timely completion of repairs and maintenance.
  • Providing regular updates to members on the status of their vehicle.
  • Handling member concerns and complaints in a professional and timely manner.
  • Preparing and completing repair orders.
  • Supporting the collaboration and achievement of team sales targets and conversion rates.
  • Understanding revenue and profit targets.
  • Providing site and mobile service administrative support, including data entry, maintaining records, invoicing, and receipting payments.

Requirements:

This role suits a motivated customer service professional with:

  • Outstanding professional customer relationship management, including problem-solving and conflict resolution skills.
  • Technical knowledge of automotive repairs and servicing (desirable).
  • Sound administrative and clerical skills.
  • High-level verbal and written communication skills.
  • Effective teamwork skills and ability to develop positive workplace relationships.
  • Flexibility to travel and work between centres.

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