Retail Operations Manager
3 weeks ago
Lorna Jane is seeking a passionate and driven Retail Leader in Training to join our team. As a key member of our retail operations, you will play a vital role in optimizing store performance, driving business results, and delivering exceptional customer experiences.
What We Offer- A competitive salary package, estimated at $55,000 - $65,000 per annum, depending on experience.
As a Retail Leader in Training, you will have the opportunity to develop valuable leadership skills, work closely with our leadership team, and contribute to the success of our stores across Queensland. You will be responsible for supporting store leaders in executing strategies to drive sales, managing stock control processes, and providing excellent customer service.
Your Key Responsibilities- Support store leaders in executing strategies to drive sales and achieve key performance indicators (KPIs).
- Participate in visual merchandising guidelines to maximize store performance.
- Assist in managing stock control processes, including cycle exits and backroom organization.
- Lead by example in driving customer conversion through consistent application of 'We Think Customer' standards.
- Help execute business initiatives such as store promotions, product launches, and customer attraction strategies.
- Assist in coaching and developing team members to improve individual and store performance.
- Communicate daily store goals, promotional activities, and operational changes to the team.
- Take ownership of the 'Daily Planner' to ensure smooth store operations.
- Manage e-learning completion and team engagement with learning resources.
- Maintain strong product knowledge and upsell Lorna Jane products confidently.
- Engage with customers to create meaningful relationships and grow the store's customer base.
- Previous experience in a fast-paced retail or customer-centric environment.
- Exceptional sales ability and customer service skills.
- Demonstrated ability to work effectively within a team.
- Ability to communicate effectively with clarity and intention.
- Drive to be results-oriented and exceed business targets.
- Solution-focused approach with adaptability to change.
- Be at the forefront of technology with advanced tools that make your job easier and more efficient.
- Enjoy exclusive discounts on the latest Lorna Jane collections.
- Get involved in local events and initiatives that support and inspire our community.
- Join a supportive team that's like a family, celebrating wins together and helping each other grow.
- Growth opportunities for career progression and personal development within the Lorna Jane community.
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