Retail Operations Manager

2 months ago


Brisbane, Queensland, Australia Culture Kings Full time

Retail Operations Manager

Brisbane, QLD

Culture Kings AU – Retail /Full Time /Hybrid

The National Retail Director plays a crucial role in driving the success of a Culture Kings retail operations by overseeing multiple store locations throughout Australia and New Zealand. You will be responsible for managing performance, implementing strategies to improve sales and customer satisfaction.

Key Responsibilities

  • Staff management and development: Hiring, training, and supervising store managers and retail staff. Providing coaching and development opportunities to enhance their skills and knowledge.
  • Performance management: Monitoring and evaluating the performance of each retail store, analysing sales data, and identifying areas for improvement.
  • Operational oversight: Ensuring that all retail locations maintain consistent visual merchandising standards, store layouts, and product presentations.
  • Budgeting and financial management: Have an acute awareness of annual budgets for each retail store and monitor financial performance.
  • Customer service and satisfaction: Ensuring that all retail locations provide exceptional customer service and maintain high customer satisfaction levels.
  • Compliance and policy adherence: Ensuring that all retail locations comply with legal and regulatory requirements, as well as company policies and procedures.

Requirements

  • Proven experience in retail management and leadership.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


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