Business Development Analyst, Ocean Gateway

4 days ago

Canberra, ACT, Australia Flexport Full time
Opportunity Summary:

Flexport is seeking a Business Development Analyst to play a critical role in our mission to make global trade easy for everyone. As a key member of our team, you will work closely with our forwarding partners, ocean carriers, trucking providers, and different teams across the company to achieve our objectives.

Your Responsibilities:

  • Help to build operational performance frameworks, processes, and tools to measure our operations performance for China.
  • Drive performance management of Flexport's freight forwarding, trucking, CFS, and customs partners, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.
  • Establish local governance cadence (such as QBRs, monthly reviews, weekly reportings) with top-tier network partners.
  • Be a trusted advisor and coach to local execution teams, continuously identifying gaps and developing solutions focused on process standardization for both the Flexport operations team.
  • Solve client issues quickly and ensure smooth operations at origin and destination, escalating issues as needed with Flexport internal teams.
  • Identify operations training needs and design and execute training programs to drive operational quality.

Requirements:

  • Bachelor's degree in Business Administration or a related field with 1-2 years of experience in a Business Analyst or similar role in Logistics, Supply Chain, or Consulting industry.
  • Ability to wear multiple hats as an analyst who refines and builds dashboards and as an associate who implements and gathers feedback from partners on performance metrics.
  • Analytical skills and next-level attention to detail.
  • Strong performance record of living our values.
  • Strategic vision and ground-floor execution.
  • System and process-oriented mindset.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to travel locally and nationally.
  • Courage to challenge the status quo when logic and reason require it.

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated, and engaged workforce. We are committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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