Ambassador Services Leader

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $85,000

Job Overview

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Experience the luxury of blending French Art de Vivre and local culture in a world-class hotel. As a Team Leader, you will be immersed in a fast-paced environment that requires attention to detail, excellent communication skills, and a passion for delivering exceptional customer service.

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Responsibilities

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  • Ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).">
  • Utilise guest service skills to lead by example and provide efficient service for guest check-in and departure; maintain accurate guest accounts and provide accurate, helpful information and constantly striving to provide total guest satisfaction.">
  • Drive all ambassadors to meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.">
  • Liaise with other departments to ensure service times are adhered to.">
  • Ensure all Food and Beverage Front and Back of house areas are maintained in relation to cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.">
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Required Skills and Qualifications

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  • Highly motivated with excellent attention to detail.">
  • 1 to 2 years' experience in Front Desk/Club Lounge Team Leader">
  • Strong communication skills.">
  • Always display a professional appearance, representing our Sofitel brand.">
  • Ability to work a rotating roster including weekends & public holidays.">
  • Hold a current RSA certificate.">
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Benefits

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  • Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.">
  • Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday.">
  • To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.">
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Others

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  • If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you.">
  • We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.">
  • Full Australian Working Rights is required for this role.">

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