Customer Service Ambassador

5 days ago

Sydney, New South Wales, Australia beBeeAmbassadorship Full time $35,000 - $45,000

We are seeking a Customer Service Ambassador to promote positive customer relationships and assist with all queries relating to our car park with courtesy and efficiency.

Job Overview

The Customer Service Ambassador will adhere to cash handling procedures and record transactions in the MICROS system, assist in maintaining daily reconciliation and accounting records, retail sales trends and reports. The role also involves completing carpark validation functions and validating access cards, advising leaders of equipment faults and reporting customer requests for assistance, checking patrons' coats, bags, umbrellas and other articles for temporary safekeeping.

Key Responsibilities
  • Ensure seamless customer experience from arrival to departure.
  • Adhere to cash handling procedures and maintain accurate records.
  • Maintain daily reconciliation and accounting records, retail sales trends and reports.
  • Validate access cards and complete carpark validation functions.
  • Advise leaders of equipment faults and report customer requests for assistance.
Requirements
  • Prior experience in a customer service role.
  • Strong verbal and written communication skills.
  • Ability to remain calm under pressure.
About You

You are dedicated and reliable, with a strong commitment to delivering exceptional customer service. With attention to detail and the ability to remain calm under pressure, you will provide guests with a seamless experience from the moment they arrive at our location.

What We Offer
  • Complimentary meal on site every day.
  • Uniform laundered and ready for you daily on property.
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays.
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
  • Discounted parking + other transport options.
  • Up to 30% discounts across award winning restaurants and accommodation.
  • Extraordinary growth opportunities personally and professionally.
Our Culture

We are committed to creating a diverse, equitable and inclusive workplace that embodies our values: Building Memorable Connections, Taking Ownership, Leading with Integrity, and Taking Care of Each Other.

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