Guest Experience Ambassador

1 week ago


Sydney, New South Wales, Australia beBeeService Full time $50,000 - $75,000

As a Guest Service Agent at Crowne Plaza Darling Harbour Sydney, you will be the welcoming face for our guests. Your role will involve greeting and interacting with guests upon arrival, assisting with check-ins, check-outs, and reservations, handling guest inquiries and providing directions and explanations of hotel facilities.

**Key Responsibilities:**

  • Greet and interact with guests upon arrival
  • Assist with check-ins, check-outs, and reservations
  • Handle guest inquiries and provide directions and explanations of hotel facilities
  • Manage guest accounts, ensuring accurate billing and smooth departures
  • Resolve guest issues to ensure an exceptional stay

**Requirements:**

  • Minimum 6 months experience in Guest Services/Administration/Reception
  • Qualifications in Hotel Management or Business Administration preferred
  • Flexibility to work night, weekend, and holiday shifts
  • Excellent communication skills; bilingual or multilingual skills are a plus

**What We Offer:**

  • Competitive hourly wage
  • Supportive team environment
  • Opportunity for growth within the company

At IHG, we strive to deliver True Hospitality for Good by making our guests and colleagues feel welcome, cared for, recognised and respected. Join us in creating memorable emotional connections and start your journey today.

Crowne Plaza is part of one of the world's leading hotel groups, operating over 420 hotels in diverse locations globally. Our branded service style 'Dare to Connect' focuses on human interactions, not just transactions. Our spaces are designed to encourage great connections, supporting both business and leisure travel.

Whether you're looking for a new challenge or wanting to develop your skills, we invite you to join our team and discover how together, we can create unforgettable experiences.



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