Customer Experience Advocate

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $130,000

We are seeking a seasoned professional to fill the role of Customer Experience Advocate.

In this position, you will partner with mid-market customers to drive deep product activation and adoption.

As a trusted advisor, you will work closely with your customers to understand their current and future business goals and challenges that translate into strategies utilizing our platform.

You will become a product expert, advising your customers on best practices and influencing the strategy and product to drive adoption and retention by being the voice of the customer.

Your dedication to delivering exceptional customer experiences will ensure seamless and positive interactions for our customers.

You will share innovative ideas on product improvement with cross-functional teams and focus on driving continuous improvement initiatives.

The ideal candidate will have 2+ years of experience working in a customer-facing role, leveraging data to inform and execute strategies that encourage product adoption.

Persuasion and presentation skills, as well as the ability to communicate up and down an organization, are essential for success in this role.

A background in strategic consulting or account management is highly desirable, as is familiarity with systems such as Salesforce and Vitally.

Key Responsibilities
  • Manage a portfolio of mid-market customers to drive deep product activation and adoption.
  • Partner with customers to understand their current and future business goals and challenges.
  • Become a trusted advisor to key stakeholders to enable the best customer experience possible.
  • Advise customers on best practices using our platform.
  • Influence the strategy and product to drive adoption and retention.
What We Offer
  • Equity with high growth potential.
  • Flexible working arrangements.
  • Access to professional and personal training and development opportunities.
  • Hackathons, workshops, lunch & learns.
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
  • In-house chef team serving daily breakfast, lunch, and unlimited snacks catering to all dietary requirements.
  • Coffee machine and beer and wine on tap, pool table, board games, books library, and pet-friendly office.
  • Wellbeing initiatives such as subsidised fitness programs, EAP services, and generous parental leave policy.
  • Quarterly celebrations and team events, including the annual ShipIt global offsite.
About Us

Our platform powers over 600 million checks per year, approximately 50,000 lessons per day, and millions of corrective actions, giving leaders visibility and workers a voice in driving safety, quality, and efficiency improvements.

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