Digital Strategy Consultant

2 weeks ago

Sydney, New South Wales, Australia Squiz Full time
About the Role

We are seeking a highly skilled Digital Strategy Consultant to join our Customer Consultancy team. As a Digital Strategy Consultant, you will play a key role in helping our customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices.

The ideal candidate will have prior digital strategy, web agency, or consulting experience in a similar role. You will have exceptional communication, relationship management, and commercial skillsets with a focus on achieving the best outcomes for our customers.

This role can be located in any of our East Coast Australia locations - Sydney, Brisbane, Melbourne.

Key Responsibilities
  • Understanding and prioritizing customer needs and pain points in relation to digital experience design, delivery, and management
  • Designing, planning, and facilitating stakeholder engagement and discovery workshops
  • Transforming big ambitions into clearly articulated and actionable roadmaps and presentations
  • Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities and other tools within the customer's wider ecosystem to improve their digital experiences
  • Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution
  • Identifying the resources, activities, and technologies required to implement solutions or proactively engaging with stakeholders to define this
Requirements
  • Previous consulting or digital advisory-related experience: consulting, design, or digital agency
  • Workshop design and facilitation from senior to operational stakeholders
  • Demonstrate critical and strategic thinking capabilities
  • Excellent written, verbal, and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations)
  • Presence and professional presentation for customers
  • Strong organizational skills and attention to detail
  • Experience conducting research, surveys, or interviews, and gleaning insights from data
  • Ability to steer cross-functional teams to achieve shared outcomes
  • Able to work to deadlines and deliver high-quality work in a timely manner
  • Client management experience, helping to create and drive revenue opportunities
  • Pragmatism over purity
  • Intellectual curiosity and solution-oriented approach
  • Is passionate about digital solutions
  • Commercial acumen
Nice to Have
  • Experience working within or with government, higher education, telcos, financial services, and utilities industries
  • Quantitative research and analysis experience
  • Familiarity using Customer Relationship Management (CRM) tools
  • Experience preparing proposals, pitches, and high-level quotes and estimates

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