Customer Service Liaison

2 weeks ago

Australia beBeeCustomer Full time $60,000 - $80,000
Job Summary

This role involves overseeing customer and dealer communications across various channels, ensuring timely and accurate responses to support the company's goal of being Australia's most customer-centric distributor.

Key Responsibilities

  • Manage inbound calls from internal and external customers, addressing inquiries and resolving concerns efficiently.
  • Create and manage case tickets, ensuring timely and accurate customer responses.
  • Review and respond to customer correspondence received by post, investigating concerns and providing formal written responses.
  • Perform general administrative duties, including regular updates and maintenance of CRM data in compliance with data handling standards.

About You

  • Demonstrated customer service experience, both face-to-face and over the phone, with previous experience in a similar role and strong conflict resolution skills.
  • Essential qualifications include a high school certificate; desirable qualifications include a full NSW driver’s licence and case management experience, preferably within the automotive industry.
  • Confident conflict handling abilities and the capability to work independently while meeting team and individual objectives.

Benefits

  • Additional days off, including extra paid Family Leave every 3 years and paid Volunteer Leave.
  • Access to employee benefits program, including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and comprehensive employee wellbeing program.

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