Repair and Restoration Specialist

2 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000
Insurance Loss Adjustor/Estimator

At our organisation, we're committed to delivering high-quality repairs and exceptional customer service. We've built a reputation as Australia's largest network of accident repair facilities, comprising over 120 outlets and 2,200 employees across the region.

We take pride in investing in our people, helping them develop skills for the future and create leaders today.

Key Responsibilities:

  • Deliver outstanding customer service to clients and work providers
  • Accurately quote vehicles on time, meeting average repair cost targets and adhering to industry procedures
  • Process vehicles onsite by conducting vehicle arrival inspections, including mapping and imaging
  • Manage parts for repairs to ensure timely delivery and cost-effectiveness
  • Support production management of the centre where required
  • Ensure vehicles are repaired to their pre-accident condition

About You

Proven experience within a similar position, including experience in preparing estimates/quotation in the automotive smash repair industry

Excellent customer service skills, including building rapport with customers and work providers

Strong systems experience and proficient computer abilities

Ability to meet strict deadlines, problem solve, and maintain accuracy and attention to detail

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