Customer Service Leader
1 week ago
Assistant Store Manager
\The role of Assistant Store Manager is a crucial position in the retail industry, responsible for overseeing the daily operations of a store and ensuring exceptional customer service.
\The ideal candidate will have previous experience in retail management, with a proven track record of leading high-performing teams to achieve sales targets and deliver outstanding customer experiences.
\Key responsibilities include:
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- Displaying best-in-class customer service techniques and building customer loyalty through clienteling and meaningful sales interactions.\
- Ensuring all team members consistently deliver exceptional service and embody a client-centric mindset.\
- Encouraging and recognizing opportunities for team selling and loyalty-building.\
- Maintaining strong product knowledge and ensuring all staff are well-informed and able to communicate product details confidently.\
- Modeling and instilling the brand philosophy, aesthetic, and lifestyle.\
- Team Management & Development\
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- Coaching and developing sales assistants & supervisors to meet and exceed store goals.\
- Delegating tasks appropriately to ensure operational efficiency and employee growth.\
- Providing ongoing feedback, coaching, and performance counseling to all team members.\
- Leading recruitment, onboarding, training, and development of staff.\
- Fostering a positive, inclusive, professional, and fun store culture.\
- Store Operations & Visual Execution\
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- Demonstrating and training staff on all aspects of store operations, from register procedures to stock room management.\
- Working with the Visual Merchandising and Buying teams to optimize product assortment and store presentation based on customer demographics and trends.\
- Business Strategy & Performance\
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- Collaborating with the Area Manager and cross-functional teams to execute brand initiatives and promotions effectively.\
- Creating and managing the execution of business plans that drive store performance and customer engagement.\
- Consistently acting in alignment with the core values of the company.\
- About you:\
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- 2+ years of experience in retail management, ideally within fashion or apparel.\
- Proven ability to lead a high-performing team to achieve sales targets, KPIs, and deliver exceptional customer experiences.\
- Strong leadership, coaching, and communication skills that inspire a positive, client-centric team culture.\
- Confident in managing all aspects of store operations—from clienteling and cash handling to stockroom procedures and visual merchandising.\
- Organized, detail-oriented, and proactive in problem-solving, with the ability to analyze business data to drive results.\
- Passionate about fashion, brand storytelling, and a deep understanding of consumer trends and preferences.\
- What we offer:\
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- Exciting opportunity to be part of a global fashion brand.\
- Fantastic staff discounts with up to 50% off select brands.\
- Opportunity to elevate your retail career with a globally recognized fashion brand.\
- We value diversity, equity, and inclusion in our workplace.\
- If you're passionate about delivering exceptional customer experiences and leading a high-performing team, apply now.],
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